PCN Project Support Administrator

Job responsibilities

Patient Administration: Patient Education and Support: Providing necessary guidance to patients, this may involve going through administrative procedures, such as completing forms and understanding clinic policies. Health Records Maintenance: Ensuring accuracy and completeness of patient health records, including updating medical histories and treatment plans. Referral Management: Coordinating patient referrals to specialists or other health or social care providers, ensuring timely communication and follow-up. Patient Follow-Up: Adhering to systems for patient follow-up, such as contacting patients for appointment reminders, test results, or medication adherence checks. Patient Advocacy: Acting as an advocate for patients within the healthcare system, assisting with navigating services, understanding treatment options, and addressing concerns. Administrative Support: Inventory Management: Maintaining inventory of office and medical supplies, ensuring adequate stock levels, and coordinating orders as necessary. Financial Administration: Helping collate and record costs incurred for projects delivered. This also involves routinely tracking expenditure to ensure it is kept in line with budgetary limitations. Adhering to claims process for purchases need to be made. Training and Onboarding Support: Assisting in the training and onboarding of new staff members, including providing guidance on administrative procedures and systems. Coordination of projects: Assisting in the coordination of the delivery of projects including logistical support and participant communication. Policy and Procedure Maintenance: Assisting in the maintenance of administrative policies and procedures, ensuring compliance with regulatory standards and best practices. Data Entry and Management: Electronic Health Record (EHR) System Maintenance: Troubleshooting EHR system issues, coordinating software updates, and providing user support to clinical staff. Quality Assurance: Conducting regular audits of patient records and data entry to ensure accuracy, completeness, and compliance with regulatory standards. Performance Reporting: Compiling data for performance metrics and Key Performance Indicators (KPIs), and assisting in the preparation of performance reports for management review. Performance Improvement Initiatives: Participating in performance improvement initiatives by collecting and analysing data, identifying trends or areas for improvement, and assisting in the development and implementation of action plans. Data Security Management: Ensuring the security and confidentiality of patient data through adherence to data protection policies, regular audits, and staff training on privacy best practices. Team Collaboration: Project Coordination: Supporting the coordination and implementation of special projects or initiatives within the primary care network, working closely with project leads and stakeholders. Cross-Functional Collaboration: Collaborating with other departments or external partners on shared projects or initiatives, fostering a spirit of teamwork and collaboration. Knowledge Sharing: Sharing best practices, resources, and lessons learned with colleagues to promote continuous learning and improvement across the organization. Conflict Resolution: Assisting in resolving conflicts or issues within the team or between departments, promoting a positive and respectful work environment. Interdepartmental Liaison: Serving as a liaison between administrative departments, clinical teams, and external stakeholders to facilitate communication, collaboration, and problem-solving. Team Training Coordination: Assisting in the coordination of training sessions or workshops for administrative staff, ensuring compliance with regulatory training requirements and staff development goals.

Person Specification

Qualifications

Essential

• IT Proficiency:
• Familiarity with electronic medical records (EMR) systems beyond just Microsoft Office Suite,
• such as experience with specific healthcare software or platforms.
• Regulatory Compliance Knowledge:
• Understanding of relevant healthcare regulations and compliance requirements, GDPR in
• Europe.
• Project Management Skills:
• Basic understanding of project management principles and tools, such as project scheduling,
• task management, and resource allocation.
• Regulatory Compliance Certification:
• Possession of relevant certifications related to healthcare compliance, such as Certified
• Healthcare Compliance (CHC) or Certified Professional in Healthcare Quality (CPHQ).

Personal Attributes:

Essential

• Empathy and Sensitivity:
• Demonstrating empathy and sensitivity towards patients, particularly those in vulnerable or
• distressing situations, and providing support with dignity and respect.
• Cultural Competence:
• Valuing and respecting diversity, understanding cultural differences, and adapting
• communication and service delivery to meet the needs of diverse patient populations.
• Professional Development:
• Commitment to ongoing professional development, such as participating in relevant training
• programs or pursuing certifications related to healthcare administration or project management.
• Resilience:
• Demonstrating resilience and adaptability in handling challenging situations, maintaining
• professionalism and composure under pressure, and seeking support when needed.
• Continuous Improvement Mindset: Demonstrating a commitment to continuous learning and
• improvement, seeking feedback, and proactively identifying opportunities for professional
• growth and skill development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East End Health Network

Address

20 Old Montague Street

London

E1 5PB

Employer's website

http://www.eehn.co.uk/ (Opens in a new tab)