PCN Project Support Officer
Job Description
Job summary
We are seeking a proactive and detail-oriented Project Support Officer to join our dynamic team at Leicester City South Primary Care Network (PCN). This is a unique opportunity to work across five innovative GP practices within the vibrant and diverse Leicester City South locality.
In this role, youll play a pivotal part in driving forward impactful projects and services, ensuring cohesive and high-quality patient care. If youre passionate about healthcare transformation and looking for a role where your contributions directly benefit the community, this is the perfect opportunity for you!
Main duties of the job
As a Project Support Officer , you will support key projects and services across the Leicester City South PCN, ensuring smooth operations and effective delivery. Your responsibilities will include providing project and administrative support, managing data and reporting processes, and collaborating with clinicians and stakeholders to enhance patient care.
This role offers a blend of hands-on project involvement, data analysis, and administrative duties, making it ideal for someone organised, analytical, and passionate about improving healthcare services. Please refer to the attached Job Description for more details.
About us
At Inclusion Healthcare , were all about making a real difference in peoples lives. As a not-for-profit Community Interest Company, every resource we have goes directly into providing care for those who need it most. Since the beginning we have been at the heart of Leicesters community, offering innovative and compassionate healthcare to underserved groups like the homeless and asylum seekers.
Our values: Efficiency, Partnership, Compassion, Quality, and Respect, guide everything we do. Were proud to have been rated Outstanding by the Care Quality Commission, a reflection of the dedication and teamwork that goes into our work every day. As an employer, we aim to create a supportive, inclusive environment where everyone feels valued and encouraged to grow.
For this role, while youll be employed by Inclusion Healthcare and youll also work closely with the five practices that make up the Leicester City South Primary Care Network (PCN) .
Together, these practices share a vision of delivering high-quality, joined-up care to the diverse communities of Leicester City South.
Joining us means becoming part of a forward-thinking and collaborative team, working on projects that truly matter.
Job responsibilities
About Us
Leicester City South PCN is a collaborative network of five practices located across the vibrant and diverse Leicester City South locality:
The Hedges Medical Centre: Pasley Rd, LE2 9BU
Inclusion Healthcare: 45 East Bond Street, LE1 4SX
Assist Practice: 45 East Bond Street, LE1 4SX
Saffron Health: 509 Saffron Ln, LE2 6UL
Sturdy Road Health & Wellbeing Centre: 182 Sturdee Road, LE2 9DB
Our practices are committed to delivering exceptional healthcare services and fostering innovation in primary care. This is a unique opportunity to join a forward-thinking team making a tangible impact on the health and wellbeing of our community. The successful candidate will be required to work across all five practices, ensuring a cohesive and consistent approach to patient care across the network.
Job Purpose
The role of the PCN Project Support Officer will support various services and contractual requirements run within the PCN, including specific project work, and standing administrative responsibilities. They will also assist the PCN Management Team in maintaining robust data collection and reporting processes and ensure compliance with relevant procedures and policies
Operational Responsibilities
Project Support
Provide project support for existing and future projects of LCS PCN
Support the Enhanced Access Service
Develop and run searches on SystmOne clinical system
Undertake data analysis and assist with a range of services evaluation monitoring
Engage with relevant clinicians for the services and stakeholder practices of the PCN
Assist the PCN Management Team with collation and production of project and service documentation, including reports and presentations
Develop and maintain databases and systems for monitoring and evaluation
Engage with the PCN practices to present findings, recommendations and to deliver actions agreed
Support training of staff as appropriate to improve service outcomes
Administration Tasks
Support the administrative tasks of services and PCN DES contract delivery that includes appointment and referral management for patients
Provide administrative support to the PCN Board, including agenda setting, room booking, informing people of their follow-up action points
Support the PCN Management Team in the day to day running of the PCN, ensuring compliance with relevant policies and procedures
Responsible for developing and maintaining systems for storage and retrieval of information, ensuring information is accessible to other members of the PCN
Communication and Relationships
The PCN Project Support Officer should recognise the importance of effective communication within the team. They will be required to maintain constructive relationships with a broad range of internal and external stakeholders. This includes, but is not limited to:
Participating in relevant internal and external working groups
Working collaboratively across organisations
Personal/Professional Development
The PCN Project Support Officer will take responsibility for their own development and learning and will participate in an annual performance appraisal to review the individuals performance against agreed targets.
IM&T
In accordance with the Practice protocols, policies and procedures, the PCN Project Support Officer will comply with all information management and information technology protocols and systems.
Location
This role will require regular travel amongst the PCN member practices and business meeting locations within the LCS locality.
Note: This job description may be reviewed in the light of changing organisational and service needs. Any changes will be fully discussed with the post-holder. The post-holder may also be required to carry out other work appropriate to the grade of the post.
Person Specification
Qualifications and Experience
Evidence of a sound education to A level standard or equivalent
Evidence of a commitment to continuing professional development
Significant experience in an administrative and project support role
Experience and success of communicating with people
Experience of working in teams; able to promote teamwork
Working in a computer environment
Good understanding payment reconciliation
Quality improvement experience
Project management experience
Knowledge and Understanding
Relevant knowledge of Primary Care Networks, General Practice and the wider Health and Social Care policies
An appreciation of the NHS agenda and Government targets
Skills and Competencies
Computer literate with an ability to use SystmOne (desirable) and Microsoft office packages (essential)
Understand the aims of current healthcare policy within the PCN
Able to analyse, interpret and present data
Has attention to detail, able to work accurately
Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
An excellent understanding of data protection and confidentiality issues
Attributes
Works effectively independently and as a member of a team
Continued commitment to improve skills and ability in new areas of work
Self-motivated and proactive
Able to undertake the demands of the post with reasonable adjustments if required
Independently mobile to be able to work across several sites and travel to meet with stakeholders
Adaptability, flexibility and ability to cope with uncertainty and change
Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks
Excellent time keeping and prioritisation skills
General
The postholder will:
Develop a culture that promotes equality and values diversity. The postholder must be aware of and committed to the Equality and Diversity policies of the appointing GP Practice and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.
Ensure the principles of openness, transparency and candor ...
