Physiotherapy Administrator/ Receptionist
Job Description
Job summary
A vacancy has arisen for an administrator post in the Physiotherapy Department at Mount Vernon Hospital. The work includes reception duties and general administration work, including substantial computer data entry of various kinds.
The post-holder would be joining a friendly team of physiotherapists, Occupational Therapists, assistants and other administrative staff, and would be engaging with patients, carers, the general public and other hospital departments and staff, both face to face, on the telephone and via email.
Please note that due to high number of applications this advert may close earlier
Main duties of the job
To be responsible for delegated administrative work to ensure the provision of an efficient customer service delivery.
To provide a full range of clerical, administrative and reception duties to support a large team of professionals.
To act as administrative support to Therapy Manager and therapy staff as required.
About us
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Job responsibilities
Main Tasks and Resposibilities
To be a first point of contact for patients, general public, staff and other professionals contacting the therapy departments.
To assist as appropriate in carrying out the initial triage of patients and referrals into the acute / chronic waiting lists, or appropriate other pathways, advising the patients accordingly.
To monitor and manage referrals received by the NHS electronic referral system (eRS) and by email .
To ensure clinicians appointments are utilised to maximum efficiency by monitoring and filling the electronic diaries, reporting any problems to the manager.
To be responsible for all data entry on the patient administration system (CERNER) to ensure outpatient physiotherapy activity is recorded and retrievable, to enable audits to be carried out, and to collate and present statistical information as required.
To deal with initial complaints from patients regarding the waiting list asking for assistance from the manager if required.
To meet and greet patients, book, cancel, reschedule appointments for patients, scan, file and retrieve patient notes and obtain x-rays as required
To appropriately track referrals into the MSK Triage / Treatment Services and log the on-going pathway/management for audit purposes as required.
To manage own time and constantly readjust plans to prioritise work responsibilities.
To deal with all telephone calls, voicemail, emails or any other enquires / messages using problem solving, analytical and judgement skills to ensure best course of action is achieved. Protect managers / clinicians from unnecessary interruptions as much as possible but recognising own limitations and seek help as required.
To organise / book transport and interpreters for patients as required.
To operate required office equipment (PC/ printer / photocopier / scanner / telephone system)
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Person Specification
Person Spec
Essential
- Educated to GCSE or equivalent level
- NVQ III in Administration or Customer Care or Equivalent Experience
- Good written English skills
- Good verbal and non-verbal communication skills, both face to face and on telephone.
- Problem solving approach
- experience in Administration / Reception - preferably in the NHS or a similar health or social care setting
Desirable
- IT Qualification / Certification
- Previous knowledge and experience of Hospital patient administration systems (PAS/Cerner)
- Previous knowledge and experience of NHS electronic referral service (eRS)
- Extensive knowledge of Physiotherapeutic medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Hillingdon Hospital NHS Foundation Trust
Address
Mount Vernon
Rickmansworth Road
Northwood
HA6 2RN
