PMO Senior Officer - Primary Care Transformation
- NHS
- Full Time
- Wolverhampton
- 29970.00 - 36483.00 a year
Job Description
Job summary
The NHS Black Country Integrated Care Board (ICB) is working with GPs and health leaders across the Black Country on a programme of work to transform and improve primary care over the next five years. Primary care includes general practice, community pharmacy, dental and optometry services. These services are often the first places people go to for help with their health.
A five-year strategy has been developed, setting out the ambition for how primary care services can be transformed. It has identified new ways of working which will help reduce pressures, make general practice more sustainable and improve the experiences of patients and staff alike. It will focus on delivering better unplanned, planned and preventive care which will lead to healthier lifestyles and improved outcomes for people across the Black Country.
To support the delivery of the new five-year strategy the ICB is creating a Transformation Team, including the role of PMO Senior Officer, to provide high quality project management and administrative support to the Transformation Team. This is an exciting opportunity to contribute to the future delivery of primary care across the Black Country.
Main duties of the job
The post holder will provide high quality project management and administrative support to the Primary Care Transformation Team and any wider ICB staff
The post holder will undertake reporting and analysis of information to support the delivery of the PMO function. This will include completion of the monthly cycle of reporting and updating of relevant reporting tools in use by the PMO to ensure that deadlines are met
The post holder will co-ordinate administrative and secretarial services including preparation of agendas and minutes, taking appropriate follow-up action as required for the PMO Team
Assists the Transformation Team management team with communication between project management and the business, maintains central project records, and produce regular management reports
Responsible for reporting, including progress reports, status updates, resource allocation reports, financial summaries, audits and reviews
Act as the custodian of transformation programme information, maintaining the only version of the truth by controlling and overseeing programme and project-related data, including managing issues, risks, change control, documentation and other logs
Ensures programme and projects methodology, processes, standards and tools are followed, supporting project leads and team members as required
Enables the wider team to focus on decision making activities through timely updates and a structured approach to governance and project control mechanisms
About us
The Black Country Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of 1.26 million people in the Black Country. We manage the NHS budget for Dudley, Sandwell, Walsall and Wolverhampton and are responsible for planning and buying Primary Medical Services (GPs), dental, optometry and pharmacy services.
We are part of the Black Country Integrated Care System (ICS), known as Healthier Futures, which is a partnership of organisations working together to bring health and social care services closer together for the good of our communities. We support the ICS vision for a healthier place with healthier people and healthier futures.
The ICB has five core values that underpin the way we work and help to guide our actions and the decisions we make for local people and communities. These are compassion, inclusivity, integrity, fairness and trust.
We are an equal opportunities employer who actively supports and encourages increasing the diversity of our employees, and welcome applications from people with transferable skills gained through experience across the full range of health and social care settings.
We are also a bronze award holder under the Defence Employer Recognition Scheme (ERS). The ERS recognises commitment and support from UK employers for defence personnel.
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Job responsibilities
Planning
The post holder will need to organise a series of meetings for different teams throughout the period of the multiple programmes of work or projects, which will involve reallocation of tasks as competing priorities for sponsors arise. These may require diary amendments both internal and external to the organisation due to other competing demands. The sequence of meetings will need to reflect the committee schedule to support timely reporting of progress and escalation of risks.
The post holder will need to have an overview of the status of actions and milestones of projects and support colleagues in adhering to deadlines with the required information or completion of tasks
The post holder will be required to take minutes at committee level.
Data analysis and information resources
The post holder will be required to populate and maintain information systems to support an effective PMO function.
There is a requirement to analyse data received which may require comparison of benchmarking of information. The post holder will highlight any trends or issues and suggest solutions.
The post holder will develop, update, and maintain any of the PMO resources, tools, templates, or documents as required.
For example (but not limited to):
- Project plans and milestone charts
- Project risk and issues logs
- Actions Logs
- SharePoint
The post holder will need to use information received to create charts and graphs to support the production of reports.
Provide project management support (short term in specific areas) to workstreams in need (i.e. to support matrix working).
Communication and training
The post holders will need to demonstrate the ability to communicate complex information to groups of staff where they may be a gap in understanding and or a difference of opinion for example the status of milestones or risk management actions.
The post holder will be required to train staff in the use of various project tools or PMO techniques.
Development of policy
There is a requirement for the post holder to comment and make suggestions to policy and procedural documents to improve effectiveness or learn from previous incidents or issues.
Research and Development
The post holder will be required to collate audit data for the more complex audits carried out by the department.
Management of people
The post holder maybe asked to supervise other team members to deliver key tasks and projects.
There will be an element of training to explain new tasks and review to oversee the outcomes.
Person Specification
Skills and Knowledge
Essential
- Communication skills for complex information where there may be resistance to the message and difference of opinion
- Proficiency with office and IT systems including working knowledge of Microsoft Word, Excel, PowerPoint, familiarity with Microsoft Project
- Interpersonal skills of working effectively within a team
- Problem solving ability to summarise information, analyse information and create graphs and charts.
- Excellent time management and organisational skills
- Standard keyboard skills
- The post holder will need to work on own initiative with minimal supervision to meet tight and often changing deadlines
Experience
Essential
- Experience of working in programme management and project work
- Experience of supporting a team with project management
- Administrative experience including minute taking and supporting committees or similar high-level meetings
Qualifications
Essential
- Educated to degree level in programme or Project management or equivalent experience
- Knowledge of administration processes and procedures
Employer details
Employer name
Black Country Integrated Care Board
Address
Wolverhampton City Council
St. Peters Square
Wolverhampton
WV1 1SH
