Porter/Security Team Leader

Job responsibilities

• To organise the day to day running of the department.
• The day-to-day supervision, discipline and general welfare of the Porters and Security Officers.
• To ensure that adequate staffing coverage always exists.
• To participate when requested in the interviewing and selection of staff.
• To be responsible for the training and induction of newly recruited portering and security staff, and to participate in their personal development, and identify training requirements; the training of security staff in better methods of dealing with conflict, aggression, and violence.
• To ensure staff deal with customers in a polite and effective manner, taking corrective action where necessary.
• To ensure that all staff attend mandatory training and book and complete training courses.

• To cascade to all portering and security staff information concerning operational protocols of the department.

• Ordering stock items when required.
• To work in conjunction with the Deputy Facilities Manager for the arrangement of rotas and relief duties for absence, sickness, annual leave and training.
• Keeping completed records of all sickness absences and annual leave.
• Ensuring accurate up to date records, on the E-rostering system are kept of hours worked by staff.
• Assist with the review and updating of internal standard operating procedures (SOPs) including Emergency procedures and contingency plans.
• To deal and document with employee relation matters when required.
• To operate the base station to communicate with other porters and security staff, when relaying tasks, message, including all emergency.
• To ensure that when a deceased patient is transported from the ward they are treated with due respect.
• To record in a legible manner all ad hoc duties when allocating them.
• To keep accurate records of disposable consumables that porters distribute and relay to LSMS/Facilities Manager or their Deputy when an order has been placed.
• To ensure all documentation is completed, monitored and updated when required.
• Provide monthly updates to deputy facilities manager
• To complete and record in a comprehensive manner staff annual appraisals.
• To ensure all staff are competent in the safe handling of medical gases.
• Must hold a clean driving licence.

• Deal with any reported problems with the vehicles, forwarding all reports to the Deputy Facilities Manager.

• Also responsible for booking taxis when needed and keeping clear concise records of requests for taxis especially the full name of the person who has authorised it.
• When required: Undertake regular foot patrols of the George Eliot Hospital NHS Trust in general and the Accident and Emergency Department to:

  • Prevent and Deter, violence and aggression, criminal activity against Trust property, staff, patients, and visitors

  • Prevent and Deter criminal activity against Trust property, staff, patients, and visitors

  • Reassure staff, patients, and visitors that there is a security presence

  • Report all security incidents/breaches and aggressive behaviour, physical assaults, thefts, insecure buildings, departments etc

  • Identify and report all Health and Safety hazards, to the H&S lead at the trust.

  • Identify and report any fire hazards e.g., blocked fire exits escape routes to the fire lead at the trust.

  • Provide routing assistance and guidance to patients and visitors Training for all aspects of their role duties will be delivered in house.

  • A training programme exists in this hospital trust.

  • Attendance at all sessions is mandatory, these include moving & handling, resuscitation, infection control, clinical governance, fire training and Dealing with Conflict training.

  • Training and documenting in safe handling of medical gases and cascading as required.

  • Training and documenting in handling of liquid nitrogen and cascading as required.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

Essential

• Understanding of leadership and ability to lead a team
• Dealing with the public in a customer facing role
• Good interpersonal skills and ability adapt approach to suit the needs of the person/situation
• Must have no criminal record

Desirable

• 2 years' experience within a hospital setting.
• Previous Security Service and CCTV experience

Qualification and Personal Training

Essential

• A good standard of education
• Accredited Security and dealing with conflict course
• Good knowledge of excel and word computer systems and Keyboard skills

Desirable

• NVQ Level 3 in Security and SIA supervision trained and licensed (equivalent or working towards)

Skills and Abilities

Essential

• Ability to prioritise departmental workload
• Have an awareness of Trust policies and guidelines
• Able to pass foundation PMVA course, and other related.
• Ability to work within a busy and demanding department
• Demonstrate good practice and have knowledge of Health and safety legislation.
• Excellent Communication skills
• Excellent mentoring and training skills
• Knowledge of emergency procedures for portering and security
• Ability to record information and provide comprehensive written statements and reports
• Numerical skills including the ability to calculate hours worked and resolve pay queries
• Able to manage a full team of ...