Practice Manager
Job Description
Job summary
Blofield Surgery is a well-established practice committed to providing high-quality healthcare services to our community. We are looking for an experienced and proactive Practice Manager to join our team and work closely with the Senior Management Team and Partners. This role is key to ensuring the efficient day-to-day operation of the practice and supporting the delivery of excellent patient care.
We value a warm and welcoming working environment where staff wellbeing is a priority, and we aim to maintain a workplace where all our team members feel supported and valued and hope the ideal candidate will be able to support morale in an ever-challenging NHS environment.
Why Join Blofield Surgery?
Work alongside a supportive Senior Management Team and Partners.
Be part of a practice that values staff wellbeing and works to maintain a positive working environment.
Opportunities for professional development and career growth.
Competitive salary and benefits
A collaborative team focused on delivering quality patient care.
If you are a looking for a role that offers responsibility and the opportunity to continue supporting Blofield Surgery's high achieving ethos, we would love to hear from you.
Main duties of the job
Key Responsibilities: (Also See Job Description)
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Oversee the daily operations of the practice, ensuring smooth functioning for both staff and patients.
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Work closely with the Senior Management Team and Partners to manage the practices priorities and strategic direction.
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Ensure the practice complies with all healthcare regulations, policies, and procedures.
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Take responsibility for practice finances, including budgeting, invoicing, and payroll.
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Lead recruitment, training, and performance management of staff to ensure a high-performing team.
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Identify areas for improvement and implement systems to enhance operational efficiency and patient care.
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Liaise with external partners and form good working relationships within the NN4 PCN.
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Monitor practice performance, producing regular reports for senior management.
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Ensure effective use of practice IT systems and maintain confidentiality of patient data.
About us
Blofield Surgery (BS) is a six-doctor dispensing practice providing care to around 9,000 patients in and around Blofield in North Norfolk.
We enjoy working from modern, purpose-built premises. The partners and staff have a shared belief in the delivery of high quality, traditional and personal family healthcare. Our patients enjoy good access to care and we have a strong ethos to recognise their needs when driving forward patient services. It is important to the partners to treat our staff well. We are proud to recently begin teaching medical students and training GP trainees. To promote a multi-disciplinary team approach, we share our premises with other providers including a physiotherapy, mental health services and social prescribers.
The practice is part of the NN4 PCN and we offer enhanced access appointments.
Job responsibilities
Main purpose of role
To work with the Business Manager the Partners and other members of the management team to ensure the efficient and effective running of the Practice.
Responsibility for the smooth, efficient running of the practice, by inspiring, motivating and supporting day to day, a happy and committed team, to deliver high quality healthcare to patients.
Working with the Business Manager to keep the partners abreast of forthcoming changes in the NHS and giving them options for responding to change. The practice manager will give guidance to team leaders in ensuring all elements of the business meets our aims in relation to quality, statutory obligations, financial stability and excellent patient service.
To conclude, we hope the practice manager will show leadership and direction to the various teams in Blofield Surgery, they will be able to engage with, inspire, motivate and build confidence in their working colleagues.
Key relationships
Internally
Partners, salaried GPs, and all clinical staff. The business manager and team leads within Blofield Surgery, and all other indirect reports. ARRS staff and all other Blofield Surgery staff.
Externally
Colleagues at NN4 PCN, ICB and other local healthcare providers, contractors and supplier.
Post responsibilities:
Human Resource Management
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Managing the administrative and reception staff, and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organising recruitment, selection and training of staff.
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Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed.
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Ensuring the practice's employment policies and procedures are comprehensive and up to date. Manage staffing levels within budgetary targets and retention ambition.
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Evaluate, organise and oversee staff training and ensure that all staff are adequately trained to fulfil their role.
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Overseeing and where necessary conducting staff appraisals and keeping records thereof.
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Support and mentor staff, both as individuals and as team members.
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Implement effective systems for the resolution of disputes and grievances.
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Keep abreast of changes in employment legislation.
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Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)
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Using TeamNet and working with the management assistant, to manage annual leave requests and oversee team leaders to manage staff absences.
Organisational:
Working closely with the Business Manager and where appropriate will:
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Convene meetings, prepare agendas, and ensure distribution of minutes as necessary.
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Develop Practice protocols, policies and procedures, review and update as required.
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Working with the Infection Control Lead and external cleaning company, ensure that Practice premises are properly maintained and cleaned.
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Working with the Management Assistant, develop and review Health & Safety policies and procedures and keep abreast of current legislation including adequate fire prevention and security systems are in place.
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Work with the Business Manager to ensure that the Practice has adequate disaster recovery procedures in place.
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Working with and overseeing the management assistant, arrange appropriate maintenance for practice equipment.
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Oversee the practice leads in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
Finance and profitability
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Work with the Admin Lead role to ensure bookkeeping, petty cash and other financial aspects of the practice are kept up to date to be able to report back to the Business Manager.
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To ensure the monthly payroll and NHS pension scheme arrangements are accurate for all practice staff.
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Ensuring that all income and expenditure due to or made by the practice is received or recorded in the accounts of the practice and assist the Business Manager in preparing financial reports for the partners.
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Understanding and when required reporting on income received from enhanced and locally commissioned services and overseeing efficient claiming of this income.
Information technology
Working with other team members and delegating where appropriate to:
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Maintain the responsibility for training and usage of S1 within the practice and all other internal computer systems including organising any maintenance and developments to IT systems such as Agilio TeamNet.
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Ensure compliance with Data Protection legislation.
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Evaluate and plan practice IT implementation.
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Work with the Admin Lead to set targets and monitoring standards for data entry and ...
