Practice Manager
Job Description
Job summary
We are looking for a Practice Manager to provide leadership to our team, manage the operational aspects and work with the partners on finance and business development.
The successful candidate will be process driven and solutions focussed. They will guide and support staff, ensuring all tasks are carried out effectively and provide advice to the partners. They will also ensure systems and process are monitored and maintained to achieve compliance.
There is a supportive practice manager's assistant in place.
We welcome applications from candidates without general practice experience who can demonstrate that they have the skills and experience in the areas mentioned.
Hours will be full-time 37.5 hours or a minimum of 30 hours worked over 4-5 days.
Main duties of the job
The role is responsible for ensuring the practice operates effectively, HR, finance, compliance and developing and implementing new systems, policies and processes.
The partners are open to change and looking to develop systems that support patient care and meet contractual and CQC compliance, so skills and experience in change management, finance and business development are required. Strong IT skills are also essential.
About us
We are a supportive and collaborative partnership of 6 GP Partners, providing care to approximately 10,000 patients from spacious purpose-built premises. We have a small branch surgery that may be moving to new premises soon. There are excellent transport links, and we are close to the train station and A1(M).
Our last CQC inspection in 2016 was Good and we have retained this through the most recent assessments.
We hold the Purple Star accreditation, where all staff are trained in how to make reasonable adjustments for people with learning disabilities.
We are a training practice, training GP registrars and medical students.
Job responsibilities
a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
d) Ensure employment law and legislation is adhered to.
e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.
f) Provide support and advice to the partnership and keep them updated on practice matters.
g) Keep up to date with developments and changes within primary care.
h) Deal with the financial aspects of the practice, working closely with the Partners on financial planning, forecasting etc.
i) Manage the process for payroll and pensions, ensuring accurate reporting and timely submissions.
j) Ensure the practice explores all opportunities to maximise income and reduce expenditure.
k) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.
l) Manage the significant event and complaints processes, in line with current legislation and guidance.
m) Manage contracts and maintenance for services and equipment.
n) Oversee the review and update of all practice policies and procedures.
o) Lead and coordinate projects within the practice.
p) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).
q) Coordinate the practice development plan and business continuity plan.
r) Assist in the preparation of business cases for new services and provide project management, as required.
s) Ensure on-going CQC compliance.
t) Ensure the practice maintains compliance with its NHSE contractual obligations.
u) Provide advice and support to the staff and the partnership to ensure effective team working.
v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.
w) Facilitate partners and practice meetings and maintain an up-to-date action plan.
x) Support the management of the Patient Participation Group/Friends of the practice.
y) Manage estates and facilities, including health and safety aspects and risk assessments.
Person Specification
Experience
Essential
- Experience of managing multidisciplinary teams
- Experience of performance management including appraisals, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of HR processes, workforce planning and development
- Experience of accounting procedures, budgeting and forecasting
Desirable
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Relevant premises/health and safety experience
Qualifications
Essential
- Literacy and numeracy skills sufficient to manage a small to medium sized business
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wrafton House Surgery
Address
9-11 Wellfield Road
Hatfield
Hertfordshire
AL10 0BS
