Practice Manager
Job Description
Job summary
Do you aspire to lead in a dynamic healthcare environment? Cowley Road Medical Practice in East Oxford seeks an experienced and enthusiastic Practice Manager for its community-focused GP practice. The role involves ensuring smooth operations, service improvements, and meeting key clinical and administrative targets. Responsibilities include managing financial and business aspects to maintain efficiency. This position offers a chance to impact a busy, community-oriented practice. If you are ready to bring your expertise and passion for primary care to our team, we would love to hear from you!
Main duties of the job
The post holder oversees practice and staff, applying business acumen to support operations. Responsibilities include staff management, training, ensuring quality patient services, systems, planning, and compliance with CQC guidelines. Collaborating with the PML and GP Federation, the post holder manages reporting, finances, and HR functions. The applicant is expected to stay informed of NHS developments to guide the practice's strategy and business plan in line with the PML model. Managing this practice, which serves a diverse patient population, requires strong leadership under pressure. The primary role involves effective general management and leadership, requiring a thorough understanding of the practitioners strategic direction and the ability to lead, motivate, and develop staff.
About us
Cowley Road Medical Practice is a vibrant, forward-thinking GP practice that places the care of both our patients and staff at the core of everything we do. Our close-knit team fosters a warm, friendly, and compassionate environment, creating a space where everyone feels valued. Serving a diverse community of over 12,000 patients, our dedicated GPs, nurses, pharmacist, healthcare assistants (HCAs) and administrative staff work together to provide outstanding care. Every day, our team goes above and beyond to support and improve the health and well-being of the community were proud to serve.
Job responsibilities
Management and Planning
Contribution : Contribute to the practice development by staying informed on current primary care affairs and identifying potential threats and opportunities.
Impact: This ensures proactive decision-making and allows the practice to swiftly respond to primary cares changes, mitigating risks and capitalising on opportunities.
Contribution: Shape the practices direction by setting objectives and generating ideas for growth.
Impact: This contributes to long-term sustainability and growth, helping the practice evolve in line with market needs and patient expectations.
Contribution: Drive team performance by monitoring and evaluating outcomes against objectives.
Impact: Continuous performance evaluation ensures alignment with goals, fostering a high-performing team and smooth operational flow.
Contribution: Enhance communication and collaboration within the practice and with external agencies.
Outcome: Strong internal and external communication leads to improved service delivery, partnerships, and overall team cohesion.
Contribution: Contribute to service quality improvements by collaborating with senior management.
Outcome: Enhancing service quality elevates patient care standards and improves overall patient satisfaction.
Contribution: Escalate critical issues to senior leadership when necessary.
Outcome: Timely issue escalation ensures quick resolution of problems and maintains operational integrity.
Patient Care
Contribution: Align service development with local and national guidelines, ensuring compliance.
Impact: This ensures that patient care meets all regulatory requirements, enhancing patient trust and satisfaction.
Contribution: Collaborate with CQC registered managers to meet CQC standards.
Outcome: Meeting these requirements ensures regulatory compliance and builds the reputation of the practice for high-quality care.
Contribution: Oversee patient registration, ensuring efficient processes.
Impact: Effective patient registration and management improve service access and patient retention, contributing to practice growth.
Contribution : Manage rotas and staff schedules, ensuring seamless service coverage.
Impact: Efficient scheduling minimises disruptions and ensures consistent patient care delivery.
Contribution: Proactively manage patient complaints and risks.
Outcome: Swift complaint resolution and risk mitigation lead to improved patient relationships and reduced legal exposure.
Contribution: Maintain positive landlord relationships to ensure service levels are upheld.
Impact: A strong relationship with the landlord ensures a well-maintained environment, supporting a positive patient experience.
Financial Management
Contribution: Manage practice accounts and collaborate with the PML finance team for efficient financial operations.
Outcome: Effective monetary management ensures profitability, sustainable growth, and cost control, enabling reinvestment in patient services.
Contribution: Maximise practice income through efficient processes and resource allocation.
Impact: Increased income enables practice reinvestment in staff, facilities, and services, leading to higher patient satisfaction and care quality.
Contribution: With the support from PML Finance Team, monitor cash flow, forecasts, and budgets, providing regular financial updates.
Outcome: Accurate forecasting and budgeting support sound financial planning, reducing the risk of financial shortfalls and ensuring stability.
Human Resources & Professional Development
Contribution: In collaboration with PMLs HR department, Support staff recruitment, retention, and skill development.
Impact: Strong talent management ensures the practice maintains a capable, motivated workforce, resulting in high service levels.
Contribution: Collaborate with PMLs P&C to ensure compliance with employment laws and effective team deployment.
Outcome: Adherence to employment laws fosters a healthy work environment and minimises legal risks.
Contribution: Facilitate staff training, development, and appraisal systems.
Impact: Ongoing professional development leads to a skilled and adaptable workforce, enhancing service delivery and patient care.
Contribution: Mentor and support team members individually and collectively.
Outcome: Staff mentorship strengthens team dynamics, boosts morale, and fosters a culture of continuous improvement.
Information Management and Technology
Contribution: Ensure compliance with information governance standards and annual staff IG training.
Impact: Effective information governance safeguards patient data, ensures compliance with legal standards, and enhances trust.
Contribution: Lead IT implementation and modernisation initiatives.
Outcome: Up-to-date IT systems improve operational efficiency, streamline workflows, and enhance patient care quality.
Contribution: Oversee and evaluate staff IT training and set data collection standards.
Impact: Well-trained staff and clear data standards result in accurate reporting, optimised IT use, and improved practice performance.
Contribution: Maintain the practices website and public-facing information channels.
Outcome : Up-to-date, user-friendly information resources enhance patient engagement and communication.
Health & Safety
Contribution: Uphold health and safety standards, managing occupational risks.
Impact: A safe work environment minimises risk to staff and patients, ensuring compliance and fostering trust in the practice.
Contribution: Stay updated on health and safety practices through regular training.
Outcome: Ongoing training ensures the team are equipped to manage ...
