Practice Manager - Southwark - London

  • NHS
  • Full Time
  • London
  • Negotiable
NHS

Job Description

Job summary

We are a GP Practice with just over 6000 patients. We pride ourselves on being a small practice who know our patients well

We are looking for a highly motivated, reliable, and friendly Practice Manager to join our well-established practice

Feel free to email to arrange a meeting in person to view the practice and speak with the team to get a feel for the place.

Main duties of the job

  • Overall responsibility for the day-to-day management and running of the surgery
  • Building: responsibility for the security repairs, insurance and maintenance of the premises, services and equipment.
  • Handling patients enquires, complaints/compliments and overseeing the complaints procedure
  • Liaise with our PPG : Coordinate patient participation meetings, with the aim of maintaining and improving a quality service with our patient's input.
  • Staff Appraisals (non-clinical)
  • Payroll submission to Accountant system
  • On line pensions
  • Book Keeping
  • HR management and recruitment ensuring quality standards and CQC compliance
  • Maintaining high scores for QOF and enhanced services work
  • Managing the Telephone systems
  • Assisting Accountants, where necessary, with regard to end of year accounts
  • Managing staff (annual leave/sick) via Clarity Team Net system
  • Organise and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role
  • Organise GP Locums as and when in accordance with Locum Procedures
  • Support and mentor staff, both as individuals and as team members Support the PCN for the practice to deliver the targets/projects.
  • Attend our PCN/ Federation meetings
  • Manage Portals -Primary Care Workforce Portal/CQRS jointly with Partners/National Health Service Spine
  • Update Patient information Posters/leaflets/website & health education materials.

About us

Our area:

- Set in rapidly developing area of South East London, located next to British Lands Canada Water Development Site creating London's newest town centre.

- Zone 2, 3 minute walk from Surrey Quays Overground Station, 11 minute walk from Canada Water Jubilee Line Station and with nearby shopping centre

- Southwark Park is on the doorstep of the Practice!

Our team

- Our practice is dynamic and evolving it was single-handed for several years before becoming a three partner practice in 2020.

- The three partners are two GPs and 1 ANP. We are friendly, approachable and supportive

- We have two other part-time salaried GPs, a GP retainer, a GP Trainee, Practice Nurse, a Physician Associate, a part-time Pharmacist and a Health Care Assistant.

- Excellent Administrative Team -Secretary, Coding & Admin Team and dedicated Receptionists

- Active PPG group

- Access to Social prescribers. Physiotherapist, Mental Health Practitioner and Pharmacist as part of our PCN's provision

- EmisWeb, Docman 10, T-Quest, Accurx, iGPR, DXS referral forms

- We are always keen to explore and improve in order to offer the best possible care, we have previously organised successful mindfulness breathing workshops for patients and staff !

- We are part of the RCGP national virology survey and becoming more of a research practice over time.

- We have a social team to work with and enjoy summer BBQs and get-togethers.

Job responsibilities

We are looking for an experienced, highly motivated full time GP Practice Manager to join our friendly team.

The main areas of the role include:

- Overall responsibility for the day-to-day management/running of the surgery.

- Staff administration, HR management and recruiting

- Estate management of the practice building - organising repairs and planning for improvements, liaising with building owners as part of Lease reviews.

Candidates must have Medical Practice Management experience, be able to demonstrate good communication, governance and organisation, strategic vision, leadership and team building skills to deliver high quality care to our patients. Previous experience as a GP practice manager with knowledge of EMIS, CQC requirements, QOF and enhanced services are essential.

A dedicated administration team, and work will support you closely with our Partners.

Person Specification

Experience

Essential

  • Leadership and change management experience
  • Complaint management experience
  • HR experience
  • Experience of operational management
  • Excellent communication skills

Desirable

  • EMIS Web user
  • Finance packages - Xero
  • CQRS experience
  • PCSE experience
  • Payroll experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park Medical Centre

Address

57 Hawkstone Road

London

SE16 2PE

Employer's website

https://www.parkmedicalcentresouthwark.co.uk (Opens in a new tab)

Good luck with your application