Practice Manager/General Manager

Job responsibilities

Strategy

Proactively identify new opportunities for the organisation

Participate in the formulation of the practice/PCN development plan, recruitment strategy, estates strategy etc.

Facilitate production of business plans, review, and update

Prepare bids for development funding

Administration

Prepare, renew and implement Partnership contracts, Partnership Agreement and associated documentation

Arrange and chair meetings practice and between practice and outside agencies

Update Business Continuity Plan

Oversee the development of practice policies, protocols, and procedures

Renew and implement legal matters e.g. insurances, health and safety

Oversee professional indemnity cover

Quality Assurance and Risk Management

Be proactive in developing patient services and implementing service standards

Ensure compliance with terms of GMS Contract

Ensure practice's CQC registration is up-to-date and work with relevant Partner to prepare the practice for CQC inspection

Arrange Significant Events Meetings for all staff

Set up quality improvement monitoring systems, submit SIRMS

Ensure clinics are well organised

Set up ways to improve patient participation in the practice

Produce and update any patient leaflets and the practice leaflet

Take lead with relevant Partner for managing complaints

Develop and maintain the practice website

Produce annual reports where appropriate and be responsible for overseeing audits

Help set up systems and advanced planning e.g. planning for a flu epidemic/enhanced services/Quality and Outcomes Framework/enhanced access

Regularly review and update the practice Health & Safety and Information Governance Risk Register

Ensure all accidents or dangerous incidents are investigated, recorded, reported where necessary and any follow-up action

Cooperate and participate as required in clinical audit/research projects within the practice

Human Resources

Management responsibility for all practice staff, their work environment and welfare

Facilitate the development of a multi-disciplinary effective primary health care team

Recruit and select practice staff, including induction programmes

Discipline and dismiss staff where necessary after discussion with Partners and taking any legal advice necessary

Be aware of current employment legislation

Develop and maintain good employee/employer relationships

Ensure staff are aware of any changes that occur in the practice by maintaining good communication at all times within the practice team

Ensure annual appraisals are carried out on all non-clinical and clinical staff

Produce staff development plans and provide opportunities for training

Arrange Clinical Education/Supervision meetings

Ensure all staff have up-to-date job descriptions and contracts

Implement pay rises and increments at the appropriate time

Organise appropriate paperwork for doctors/staff DBS checks

Organise welcome packs for all staff and locums

Meet with attached staff as and when necessary and arrange/attend regular meetings with Partners and attached staff to discuss all issues around patient care

Arrange suitable facilities to enable attached staff to work within the practice

Arrange social events for doctors and staff to maintain employee/employer social contact

Responsible for the health and safety policy and its implementation

Finance

Liaise with the Finance Officer and Partner responsible for financial matters regarding all aspects of finance

Responsible for maintaining accounting records/management information

Monitor cash flow, prepare regular forecasts and reports for Partners

Manage and reconcile bank accounts and liaise with practice bank

Organise and attend annual meetings with the accountant and Partners

Maintain responsibility for handling/recording of cash/cheques and petty cash

Liaise with organisation responsible for payroll and ensure schedules are adhered

Comply with Pensions Regulator Auto-Enrolment requirements and administration of NHS Pension Scheme in liaison with organisation contracted to manage payroll

Quality & Outcomes Framework (QOF)/LIAISE/IIF Schemes monitor performance against targets with relevant Partner

Manage and monitor quarterly enhanced services claims

Oversee estimates for all surgery maintenance and repairs and get minor repairs/work completed in appropriate timescales for major work present estimates to the Partners with recommendations when a contract is agreed, organise and oversee the works alongside the Deputy General Manager

Directly assist with profit improvement by exploring areas for maximising income or reducing costs

Premises

Take the lead in the organisation of any new building projects

Maintain any maintenance contracts and the general upkeep of the surgery premises alongside the Deputy General Manager

Housekeeping and organisation of cleaning oversight

Monitor work areas and practices to ensure safe and hazard free and conform with health and safety legislation

Look after the rental aspects of the premises

Maintain lease agreements including liaising with NHS Property Services

Review of notional rent

Information Technology

Understand the practice communication and telephony systems

Assist with the purchase of appropriate information systems (in liaison with NECS)

Ensure the practice keeps up-to-date with technological issues

Ensure compliance/completion of the annual Data Security and Protection Toolkit

Ensure completion of NHS Digital returns e.g. K041b GP Complaints, General Practice Annual Self Declaration, Workforce returns, etc.

Networking

Build/maintain good working relationships with the ICB, NECS, hospital trusts, community agencies, Local Medical Committee, other PCNs, GP Federation, other GP practices, local pharmacies and others

Represent the practice at meetings and seminars

Present a professional image and always promote the practice

Share skills and expertise with others

Confidentiality ...