Practice Receptionist
Job Description
Job summary
Are you a friendly and proactive individual? We are currently recruiting for a Practice Receptionist to join Three Chequers Medical Practice to deliver outstanding care to our patients.
Location: Salisbury City Centre, Winterslow and Porton
We are looking for committed and enthusiastic individuals to join our well established Reception team who are an essential part of ensuring that our patients receive excellent medical care.
The ideal candidate will have had previous customer service experience ideally in a medical environment, however this is not essential. In addition, they will have had experience working as part of a team and should demonstrate good verbal and written communication skills and have a good sound knowledge of IT.
Main duties of the job
As a Practice Receptionist you will be receiving and responding to requests from patients and carers as well as liaising with members of practice staff and multidisciplinary teams to deal with patient queries; You will be provided with detailed care navigation training which, paired with our bespoke telephone system will enable candidates to direct patients to the appropriate service in a timely manner. You will be dealing with face-to-face patient enquiries, processing incoming mail and booking appointments. This varied role can offer approachable, helpful and professional individuals the opportunity to thrive in a task driven environment.
About us
We have full and part-time positions available across Monday - Friday between the hours of 8.00am and 6.30pm and be willing to work a Saturday 8.30am - 5.00pm on a pro-rata basis. Successful applicants would be joining an expanding team of Receptionists that work within all four of our surgeries and our telephone hub. For this position you will need to have a full clean driving licence with access to a car as you may need to work at our branch sites.
What we can offer:
All new employees will receive a detailed induction and training programme as well as mentor to guide you through your transition into General Practice
NHS Pension
5 weeks holiday a year plus bank holidays on a pro rata basis
Opportunities for career development and progression
Staff training and away days
Job responsibilities
Full details about the Job Description and Specification can be found in the attached documentation.
How to apply:
Complete the application form that can be found on our website and return to the email address found on the application form or return by hand or post to any of our surgeries.
For more information about these positions please visit our website www.3chequers.co.uk/staff-vacancies or collect an application form from Endless Street Surgery.
We look forward to receiving your application.
Person Specification
Experience
Essential
- Experience of dealing with the public/patients
Desirable
- Experience of SystmOne clinical system
- Experience of Primary Care
- Complaints systems
Qualifications
Essential
- Good general education / Numeracy and literacy skills
- A demonstrable commitment to professional development
Knowledge and skills
Essential
- Excellent keyboard and computer skills including use of Microsoft Office
- Demonstrate excellent communication skills
- An understanding, acceptance and adherence to the need for strict confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Three Chequers Medical Practice
Address
72 Endless Street
Salisbury
Wiltshire
SP1 3UH
