Pre-op Administrator
Job Description
Job summary
We are recruiting a Pre-op Administrator (Band 2) to join our team on a 6 months fixed term contract for 24 hrs per week.
The main purpose of the role is to provide administration support to the pre-op admin team, with a focus on providing an excellent patient experience in all interactions; the post holder will demonstrate attention to detail and organisational skills. The post holder will also provide comprehensive administration support to ensure deadlines are achieved and flow of work is prioritised in order to meet targets and objectives.
Applications from job seekers who require current Skilled Worker Sponsorship to work in the UK are welcome and will be considered alongside all other applications. Job seekers should be aware that not all roles will be eligible for Skilled Worker Sponsorship. For further information visit UK Visas and Immigration - GOV.UK (www.gov.uk)
Main duties of the job
Provide professional and efficient administrative support to the pre-op department.
To liaise with clinical staff to ensure smooth running of clinics and to develop good working practices and relationships with the team.
To provide advice and information to patients regarding their appointments, clinic arrangements etc; resolve queries from patients and relatives in relation to these areas and reassure nervous patients.
To gather and share information as required for the relevant clinical area, either verbally or electronically, which is pertinent to the members of the clinical and non- clinical teams, exercising discretion and confidentiality at all times.
To pass on queries to colleagues within the team ensuring that patients are communicated with in an effective manner.
Ensure that outcomes of pre-op clinics are recorded and directed to relevant staff with full reasons for attendances/cancellations/postponements.
About us
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.
We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to state-of-the-art facilities and outstanding professional development opportunities.
Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links. The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.
Job responsibilities
The Jobholder will be expected to have good numeracy and literacy skills (e.g. English and Maths GCSE or O Level Grade C or equivalent).
They would need to have proficient computer skills, including data entry and/or Microsoft Office experience and would need an understanding of confidentiality and the use of discretion.
In respect of Knowledge /Experience/Skills we would like the jobholder to have the following:
Recent customer service experience
Administration experience in working in a busy officeenvironment
Excellent Communication skills and interpersonal skills (written and oral)
Ability to work on own initiative
Ability to prioritise work
Ability to work on own initiative.
Ability to prioritise work
Ability to manage busy workload where accuracy and attention to detail is essential.
Full details can be found within the Job Description and Person Specification document.
Person Specification
Qualifications/ Training
Essential
- Numeracy and literacy skills (e.g. English and Maths GCSE or O Level Grade C or equivalent)
- Computer skills including data entry and/or Microsoft Office experience.
- Understanding of confidentiality and the use of discretion.
Knowledge/ Experience
Essential
- Recent customer service experience
- Administration experience of working in a busy office environment
Desirable
- Working in a healthcare setting with a customer service / patient facing role.
Skills and Competencies
Essential
- Excellent Communication skills and interpersonal skills (written and oral).
- Ability to work on own initiative
- Ability to prioritise work
- Ability to manage busy workload where accuracy and attention to detail is essential.
Personal Qualities
Essential
- Open, honest and acts with integrity.
- Able to remain calm during potentially difficult situations.
- Team worker, patient, flexible and self-motivated.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The Robert Jones and Agnes Hunt Orthopaedic Hospital
Gobowen, Oswestry
SY10 7AG
