Pre-Operative Assessment Booking Clerk
Job Description
Job summary
To provide administrative support to the clerical and clinical staff in the Pre-Operative Assessment Unit. The successful candidate will be expected to cross-cover their administrative colleagues during periods of absence.
The main administrative functions of this role include general ward clerk duties, arranging pre-op appointments for patients and supporting the departments with administrative duties/requirements.
Main duties of the job
- To provide a clerical service to the Pre-operative Assessment Unit - undertaking work-related correspondence, photocopying, filing, retrieval of documents and patient case notes, ward clerking duties, according to the requirements of the service.
- To provide advice and information on outpatient appointments and clinic arrangements. Communicate all relevant information to patients and ensure that they receive adequate notice of their appointments and any subsequent amendments
- Develop the ability to use the required electronic systems for correspondence, recording, retrieval and maintenance of information, as and when required.
- To liaise closely with the surgical medical secretaries regarding daily and weekly Pre-Op Assessment capacity and escalate any concerns to the Pre-op Pathway Navigator.
- To book Pre-Op assessments for patients in accordance with the National RTT targets and in line with the surgical bookings of patients.
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.
More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.
Job responsibilities
To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.
Person Specification
Education & Qualifications
Essential
- Good General Education
Desirable
- Word processing / typing qualification or equivalent experience
Skills, Knowledge & Abilities
Essential
- Willingness to learn and develop new skills
Desirable
- Demonstrate an ability to effectively communicate both verbally and in writing to a range of people
- Fluency and numerical ability
Experience
Desirable
- Good interpersonal skills
- Previous administration and clerical experience or equivalent
- Experience of working in a team
- Experience of using IT
- Previous experience of dealing with the public
Personal Attributes
Essential
- Ability to work well under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wye Valley NHS Trust
Address
Hereford County Hospital
Stonebow Road
Hereford
HR1 2ER
