Primary & Community Development Support Admin
Job Description
Job summary
An opportunity has arisen for a Band 4 Primary & Community Development Officer to join the NHSE South West Region Primary, Community and Personalised Care Team. The post-holder will provide administrative support across a range of deliverables specifically for the Primary, Community and Personalised Care Team.
We seek an enthusiastic, motivated, and proactive individual capable of working independently across diverse priority areas. This role requires thriving in a complex environment, strong relationship-building skills, and the ability to prioritise. The role involves liaison with wider teams, offering exposure to a range of experience. We will provide support and development opportunities, helping you to achieve your potential.
Main duties of the job
- Function as a point of contact for the Primary Community and Personalised Care (PCPC) Team, dealing and responding effectively with complex and sensitive information from a wide range of stakeholders. Use judgement to pass on relevant information in a timely manner to appropriate team members, sensitively and autonomously whilst maintaining confidentiality and adhering to NHS Policies.
- Monitoring and managing the generic PCPC mailbox, dealing with queries, internally and externally, for the three PCPC Portfolios/Programmes: Urgent Response and Acute Deterioration, Intermediate and Long-Term Care and Preventative and Pro-active Care.
- Prepare agendas, take meeting action notes, track, and follow up on actions and distribute action notes of meetings.
- Provide support to PCPC team meetings, including organising meetings, booking rooms, and ensuring papers are ready and distributed for meetings. Collating actions notes and circulating as appropriate after the meeting.
- Managing the electronic diary for the Directors as agreed, for example deputy/medical directors.
- Working together with other PCPC team administrators to provide an effective network of communication including dealing with visitors and being flexible to cover other PCPC team administrators' general duties.
- Provide efficient and effective administrative support to the members of the PCPC team.
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
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Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
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Making the NHS a great place to work, where our people can make a difference and achieve their potential.
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Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
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Optimising the use of digital technology, research, and innovation
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Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.
Job responsibilities
Planning & Organising
- Undertaking all administrative duties such as photocopying, printing and sorting and prioritising e-mails where required. Distributing as appropriate.
- Managing the electronic diary for the Directors as agreed, for example deputy/medical directors.
- Organisation and administration of networks, meetings, workshops, and events both internally and externally as directed, providing all necessary supporting materials.
- Plan and co-ordinate appointments, including rearranging and prioritising as appropriate.
- Provide support to senior team meetings, including organising meetings, booking rooms, and ensuring papers are ready and distributed for meetings. Collating actions notes and circulating as appropriate after the meeting.
- Undertake the organisation and planning of events as directed.
- Supporting the wider team with travel arrangements by signposting to the Standard Operating Procedure (SOP) for booking travel and accommodation in accordance with NHS policy
Service Improvement
- Develop and maintain effective electronic filing systems ensuring information is secure and accessible to other team members.
- Establish and monitor processes within the team that support improved efficiency, quality, and effectiveness across programmes.
- Support team members in the collection of information for performance reporting on relevant team activities.
- Create databases and spreadsheets. Input, monitor, and check data produced as required for on-going and time limited activities.
- Supporting the communication agenda around Primary, Community, and Personalised Care, through a variety of mediums. For example, PCPC FutureNHS Collaborative Platform and Mentimeter (Menti) etc.
- Flexible approach to work in line with the needs of the team.
Analysis & Judgement
- Provide and receive complex information which may contain contentious and sensitive information.
- Ability to analyse and interpret information, identify, and evaluate issues, and recommend an appropriate course of action to senior managers.
Communication
- Be the key point of contact for enquiries for the PCPC team.
- Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in an appropriate and timely manner.
- Manage routine correspondence and draft routine responses, ensuring that it is accurate and provided in a timely manner.
- Ensure that any complaints, comments, and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to senior managers when appropriate.
- Supporting the communication agenda around primary, community, and personalised care, through a variety of mediums. For example, PCPC FutureNHS Collaborative Platform and Mentimeter (Menti) etc.
People Management
- Provide cross cover for PCPC team administrative colleagues as required.
Person Specification
Qualifications
Essential
- Educated to NVQ Level 4 in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Experience
Essential
- Experience of drafting general correspondence. Intermediate knowledge of IT programmes and platforms such as Microsoft Outlook, Teams, Word, PowerPoint, Excel, and SharePoint.
- Adaptability, flexibility, and ability to cope with uncertainty and change.
- Able to undertake duties effectively and accurately, working on own initiative unsupervised, within defined policies and procedures to set timescales.
Desirable
- Experience of collaborating remotely with a team who are geographically based across multiple locations across the region and nationally.
- Experience of working in a healthcare or public sector environment.
Skills
Essential
- Strong organisational skills and ability to prioritise work and manage stakeholder expectations.
- Ability to work at pace in a busy working environment and able to multi-task.
Employer details
Employer name
NHS England
Address
South West House
Blackbrook Park Avenue
Taunton
TA1 2PX
Employer's website
https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)
