Private Services Clinical Manager
Job Description
Job summary
PHL are looking for a forward thinking, experienced clinical leader to join our senior team and launch PHLs private services including a Private ADHD Service, Private Wellbeing Service and further expand our existing virtual Health service. As a national provider of urgent, primary and custody healthcare we need a commercial clinician to come and harness the existing clinical and operational expertise within our teams to establish high quality, patient focused private services.
Main duties of the job
The successful individual will need to be a true go getter, capable of engaging with subject matter experts and stakeholders to get things done and move forward with service development and launch swiftly.
Key Responsibilities:
- Service Launch & Development: Take charge of launching new private services, such as Private ADHD, Private Wellbeing, and expanding the Virtual Health Service.
- Collaborative Leadership: Engage with subject matter experts and stakeholders to ensure swift service development, and ensure services are clinically sound, commercially viable, and patient-focused.
- Team Leadership: Leverage existing clinical and operational expertise within our teams to drive high standards in service delivery, while mentoring and supporting clinical staff.
- Clinical Governance: Ensure all services adhere to CQC standards, national guidelines, and PHLs internal governance framework.
- Innovation & Strategy: Collaborate with cross-functional teams to implement digital health solutions and improve service delivery.
- Commercial Focus: Utilize your commercial acumen to drive the financial success of private services while maintaining high-quality patient care.
About us
PHL Group was founded in 2009 by a team of commercial partners and experienced General Practitioners with a clear vision of providing services that would contribute to and benefit the local healthcare economy. PHL (formerly known as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolved from the former Out of Hours model, for localities in Hampshire and the Isle of Wight. All of the core services which look after patients with an urgent healthcare need are joined up together, and PHL work closely with system partners such as South Central Ambulance Service. The services we operate include call handling, telephone clinical assessment, out of hours home visiting services and some face-to-face Primary Care appointments services in Hampshire. In 2021 a newly formed Healthcare Division was created and incorporates PHLs Urgent Care, Primary Care and Youla Care Concierge Services. The new division combines PHL's healthcare operations into one team and utilises internal and external resources efficiently to achieve our organisations vision: to be an innovative healthcare enabler, known for providing a range of high-quality care.
PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.
Job responsibilities
PHLs Private Services Clinical Manager is a pivotal role for PHL Group. This role has full accountability for the development, implementation and management of new private health services with initial service lines focusing on private ADHD and private Virtual Consultation Services.
The post holder will be fully supported by the Healthcare Division leadership team including Head of Healthcare, Clinical Director and Head of Commercial in scoping outpatient pathways, identifying digital solutions to support service delivery and each new service will go through PHLs standard PMO process.
The role requires a tenacious and passionate service leader, ideally with clinical experience, to engage with internal Subject Matter Experts to produce private service solutions which are market leading and commercially sound. The successful candidate will need to inspire change and innovation and make service delivery set up and actions happen.
Collaboration with delivery partners, particularly Healthcare professionals, to drive growth, safe and effective clinical standards of care and governance, as well as exceptional experiences for both patients and commercial partners is a key facet of the role.
Additionally, the role involves leading the development and delivery of relevant strategies and KPIs within Healthcare Sector to align with the PHLs strategic objectives.
As a new branch to PHL portfolio this role will look to design and shape the application of new services in line with CQC, CMA (where applicable), national and regulatory guidance.
Through effective and meaningful stakeholder engagement this role will plan and map digital clinical pathways for members of the public wishing to access wholly independent health services, whether through health insurance provision or through direct approach to PHL.
A keen commercial knowledge and approach will ensure each service is packaged in a format that is financially accessible to business clients and potentially members of the public whilst ensuring a positive financial return to PHL.
The development, delivery and review of the service specification to include patient experience, KPI targets, resource profile and cost management, ensuring the clinical workforce is adequate in competence and performance and sufficient in numbers to meet contractual and any other regulatory and professional quality requirements.
Provide commercial support and input in developing and progressing customer engagement with services.
Attend regular meetings with SLT and other stakeholders to support the delivery of the service.
Provide effective leadership, management, direction, inspiration and support to clinical team members (includes GPs, Nurses, Paramedics and Pharmacists) within the service through regular group communication, meetings, supervision and development of individual relationships.
Encourage and support the clinical team to take responsibility for their own learning and development and are compliant with mandatory training.
Lead on recruitment, selection, induction of clinical team under your management within the service ensuing that all clinicians are suitably qualified and trained and are competent and capable for their role and responsibility.
Mentoring new clinicians by maintaining regular ongoing contact with each, especially for their first few shifts
Responsible for promoting the health and wellbeing of the clinical team within the Service.
Lead on any disciplinary and performance issues within the service inline with PHL policy
Is resilient and able to provide effective leadership to the team, including in situations that are unfamiliar, complex and unpredictable.
Ensures the clinical team are working within their clinical competence at all times
Ensure that the clinical staff members have an appraisal process in place that identifies training and development needs.
Provide teaching, mentorship and coaching as appropriate
Clinical Governance
To deliver on clinical governance processes within the services in line with PHL governance framework requirements.
To consider with regard to Governance: NHS Standards for Health, Infection Control, Caldicott, Clinical Incident Reporting/SUIs, Safeguarding Children and Adults, patient experience, Complaints (not an exhaustive list).
To support the Registered Manager in CQC compliance for the service
Work with the key stakeholders to ensure training, significant events, incidents, complaints, audits, surveys and other professional service development activities are achieved to ensure the smooth running of the service.
Involvement in regular Quality Assurance meetings as well as quality and contract meetings with the commissioning CCGs ensuring writing of reports are of high quality
Undertaking regular monitoring of the service and individuals by a regular process of audit and review
Leading quality improvement initiatives within the clinical workforce working alongside PHL designated Patient Safety Specialist to identify and implement quality and safety initiatives.
Specifically monitoring prescribing within the service in line with national and local guidelines.
Coordinate and maybe required to undertake investigations of complaints and suspected incidents within the service.
Undertake the investigations of all serious incidents as guided by NHS Patient Safety Strategy and learning from patient safety incidents
Identifying and sharing best practice.
Clinical Duties
Work autonomously and be accountable for his/her own professional actions.
Through clinical assessment, obtain a relevant and sequential history of the presenting complaint to ...
