Program Manager
Job Description
Job summary
Liaison Care is a true partner in providing the highest quality support through innovative commercial arrangements, making us both safe and easy to use. As one of the fastest-growing specialist service and management support organizations dedicated exclusively to the health and care sector, we are proud of our exceptional customer base and commitment to excellence. We work with ICBs and Local Authorities across England and Wales, offering a wealth of experience in delivering first-class services.
We are searching for a highly skilled programme manager to contribute to Liaison Cares growth and help us maintain our position as a leader in this business area.
Main duties of the job
At Liaison Care, we recognise that skilled and dedicated Program Managers are essential to our continued growth and success. We are looking for an experienced Program Manager to join our dynamic team. In this role, you will be responsible for managing and developing work plans, overseeing project progress, and ensuring the successful delivery of high-quality results. You will prepare and present regular progress updates to both internal and external clients, ensuring alignment with business objectives.
The ideal candidate will have strong program management experience, excellent organisational skills, and the ability to manage multiple tasks while maintaining focus on key milestones and outcomes.
About us
Liaison Care, part of Liaison Group, works in partnership with continuing healthcare and social care teams to create independent, standardised pathways that improve service delivery and reduce backlogs.
We provide expert support, guidance, and comprehensive management reporting, offering actionable insights. Our continuing healthcare experts assist NHS organisations and Local Authorities in discovering innovative ways to achieve savings while ensuring optimal care, support, and resources for better patient outcomes.
Our team, comprised primarily of experts in social care and continuing healthcare, is rapidly growing and is recognized for delivering exceptional support to Integrated Care Boards (ICBs), organisations, and patients.
We believe that our working lives should be happy and healthy, with opportunities available for your continuous development.
We offer our staff a wide variety of company benefits, as well as the chance to get involved in a range of company organised events from physical challenges to bi-annual staff away days, and social events.
Our benefits aim to promote a healthy work/life balance, supporting not only your career, but also your home and family life.
Job responsibilities
- Lead programmes from requirements definition through to deployment, including identifying schedules, scopes, budget estimations, and project implementation plans, with risk mitigation strategies.
- Build and maintain strong, productive relationships with delivery teams to ensure successful programme execution.
- Ensure that programmes stay within scope, schedule, and budget.
- Analyse program progress and adjust scope, timelines, and costs as necessary to meet programme requirements.
- Establish and maintain relationships with key client stakeholders, providing regular status updates and addressing changes or concerns.
- Report program outcomes and risks to appropriate management channels as needed.
Person Specification
Experience
Essential
- Proven client program management experience.
- Demonstrated success in working with all levels of management.
- Ability to build strong, productive relationships internally and externally.
- Strong organizational skills with the ability to prioritize tasks within a busy team environment.
- Analytical mindset with high attention to detail.
- Demonstrated ability to deliver on deadlines and within budgetary constraints.
- Ability to work independently with minimal supervision.
- Flexible and pragmatic approach to problem-solving.
- Excellent communication skills, both verbal and written, especially when handling complex or sensitive information.
- Strong negotiation and persuasion skills.
- Proficiency in presenting complex information using PowerPoint, Excel, etc.
Desirable
- Previous experience and/or knowledge of Continuing Health Care (CHC)
- Experience in client relationship management.
Qualifications
Essential
- Minimum of 5 GCSEs or equivalent, including English Language (Grade A-C) or equivalent.
- Professional certification in Program Management (PMP/PRINCE II or similar).
- Educated to A Level standard.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Liaison Group
Address
Liaison Court
Vincent Road
Worcester
Worcestershire
WR5 1BW
