Programme & Business Change Manager
Job Description
Job summary
The Programme and Business Change Manager will be part of a, All Wales approach to service and pathway improvement for Planned Care services across a number of services.
Aligned with the Strategic Programme for Planned Care, the post holder will be responsible for the day-to-day management of key improvement projects within the Programmes of work across the SPPC portfolio, which will deliver quality and performance improvement in planned care cancer and diagnostic pathways across Wales.
Informed by key strategic and policy drivers such as 'Our programme for transforming and modernising planned care in Wales and reducing waiting lists' and NHS England's Getting it Right First Time (GIRFT) guidance, the post holder will develop and showcase skills in managing change, reducing variation and delivering exciting improvements across Wales.
Our organisational values of Working Together, with Trust and Respect, to Make a Difference , underpinned by our Being Our Best Framework set out how we are expected to undertake our roles. The Being Our Best colleague group which applies to this role is Colleague and People Manager.
Main duties of the job
Ensure highly effective communication mechanisms and processes are in place to negotiate and consult with Executive Directors and senior clinicians in all settings to achieve demonstrable and measurable service change and redesign.
Contribute to the maintenance of an open, proactive and collaborative culture across the programme, supported by effective two-way communication systems and processes that promote awareness and contribute to high levels of staff satisfaction.
Provide facilitation for stakeholders, engagement and project team meetings as well as Managing the delivery and facilitation of larger events.
Lead on the development and delivery, in collaboration with key stakeholders of an overarching programme plan for speciality sustainability delivery and develop detailed work stream plans to support delivery of the project.
Provide leadership in planning, setting timescales, managing project milestones and overall successful Management of projects from start up to completion for specific projects within own portfolio.
Provide line management, mentorship and support to aligned team members.
Takes a leading role in the management of senior technical stakeholders, ensuring that project deliverables are met; manages expectations and changing issues as they arise to ensure successful delivery of projects to time and to budget.
About us
The NHS Executive works in partnership for and on behalf of Welsh Government, in and with the NHS in Wales and is hosted by Public Health Wales.
Our key purpose is to drive improvements in the quality and safety of care - resulting in better and more equitable outcomes, access and patient experience, reduced variation, and improvements in population health.
We do this by providing strong leadership and strategic direction - enabling, supporting, and directing NHS Wales to transform clinical services in line with national priorities and standards.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/
For guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Job responsibilities
Deliver key project messages (verbal and written) with clarity, engaging stakeholders, gaining buy-in and creating positive impact.
Ensure that all projects within the programme are provided with the appropriate level of implementation support throughout the project lifecycle and be flexible in accommodating what support is required, with direction if required from the Director, Strategic Programme for Planned Care.
Develop and monitor detailed benefits and objectives that drive the progress of projects and subsequently the delivery of the wider programme.
Plans, develops and manages project plans for programmes and workstreams to support the delivery of the strategy.
Supports and leads the development of business cases, coordinating business requirements and options for appraisal.
Create, monitor and review all project factors including finance, staffing requirements, project resources, and project risk ensuring appropriate project governance is in place.
Defines, develops and maintains a robust project strategy, aligning this to the programme strategy and vision.
Identify and manage day-to-day project actions, issues, risks, dependencies and changes for projects within own portfolio.
Take an active role in developing policies and procedures and proposing changes as and when required.
Responsible for creating and maintaining the project planning, including project reporting, monthly highlight reports, updating the risk logs and producing exception reports for the Planned Care Strategic & Operational Group and Planned Care Board
Responsible for ensuring all work remains on target to deliver agreed objectives for projects within own portfolio.
Ensure that all project records and information are created and maintained in a way that allows timely information to be available.
Resolve issues and initiating corrective actions, escalating to the Assistant Director where appropriate.
Manage delivery of individual projects against agreed milestones, budget and timelines with demonstration of success and outcome measures
Establish effective stakeholder involvement and ensure that a strategy for regular communication within own projects is established
Responsible for self-organisation/time management so able to plan/manage time efficiently.
Identify and act on new opportunities for quality improvement.
Identify methods and approaches to reduce cost while improving both staff and patient experience.
Support and lead the development of business cases; co-ordinating business requirements; business process mapping and support and/or manage the process of technical design, build, testing & assurance within agreed parameters of cost, timescales and quality.
Develop partnership and ensure links across from the programme to other programmes and projects, across NHS Wales and beyond, such as those at WG, local authorities and other LHBs.
Analytical and Data ManagementReview highly complex statistical, usage or deployment data and analyses the data accordingly. Identify strategic or operational requirements from the analysis and take the appropriate action. Ensure that all opportunities are identified for data to provide guidance or decision making.
Define, develop and maintain critical success factors for the delivery of the projects.
Responsible for developing data protection impact assessments for associated programmes.
Support and lead the project teams in the use of data for improvement, monitoring, measuring and making improvements in services and identifying when changes are not delivering anticipated results, escalating concerns and helping resolve to meet project aims.
Generate complex reports for Welsh Government, Strategic Programme for Planned Care and stakeholders including project specific reports at agreed time points.
complex interpretation of a variety of data sets to inform RTT/ Cancer and Diagnostic targets and Welsh Government, alongside arranging development of health board data analysis and dashboard development to improve RTT/ Cancer and Diagnostic activity and waiting times
Inform WG of quality and performance data and necessary changes on an all-Wales basis to develop service transformation plans.
There will be complex R&D including undertaking service reviews of new and existing planned care pathways alongside developing business cases for research and innovation projects and undertaking the evaluation of said projects.
Person Specification
Qualifications and Knowledge
Essential
- Relevant Masters degree or equivalent qualification or equivalent demonstrable level of experience, knowledge and skills & Evidence of continuous personal development
- Management qualification or equivalent experience
- Excellent specialist experience in delivering large scale change projects.
- Knowledge of RTT or Diagnostic waiting times and performance measures, hospital-based operational planned care services & programme management methodology
Desirable
- Formal project management qualification
Experience
Essential
- Experience of improvement projects with operational and clinical teams
- Experience and specialist knowledge of NHS Wales and the environments in which Health Boards undertake activity and planning processes.
- Experience of managing projects involving clinicians and a history of successful engagement with clinical leaders
- Experience of leading and implementing change within a service
Skills & Attributes
Essential
- Experience of working within a PMO function ...
