Quality, Governance and Assurance Manager
Job Description
Job summary
Answering to the area Head of Operations, as Quality, Governance and Assurance Manager (QGAM) you will be responsible for providing senior leadership for clinical governance and patient safety within the area, delivering a clinically safe and effective environment, nurturing a culture of openness which supports individuals to deliver a high-quality service for patients in Yorkshire and Humber.
You will ensure staff within your team are fully engaged, supported, and developed to their full potential and bring clinical experience, expertise and leadership on all aspects of patient safety within your area.
The post holder will provide support to the senior area management team to ensure national performance standards and local key performance indicators are achieved. The post holder will take a lead role in developing and delivering Patient Safety Incident Response Framework (PSIRF). The post holder will ensure all lessons learned from patient safety events are widely shared and disseminated in order to directly improve patient safety and patient experience.
Main duties of the job
- Be a visible leader and role model, demonstrating effective and appropriate behaviours in day-to-day operations; being flexible by adapting communication to match the situation and audience
- Be the Area Lead for assurance on all medicines management working closely with the Chief Pharmacist and Medicines Logistics Managers
- Lead a programme of Structured Judgement Reviews into patient safety events including mortality, safeguarding and complaints
- Produce reports and presentations from the triangulation of thematic analysis of patient safety events to influence and work within management teams, delivering solutions and new operational practices to improve clinical care
- Be the Area Lead for the learning from deaths programme, to provide high quality learning from deaths and build a robust structure for mortality reviews
- Be involved in the review of coronial cases and attend Coroner's court when required
- Lead on serious patient safety events, complaints, incident reporting and lessons learned using a variety of data to benchmark, evaluate and demonstrate continuous improvement
- Lead on the development of a learning organisation by embedding and promoting a culture of learning from experience
About us
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.Benefits:o Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)o 27 days annual leave, increasing to 33 with serviceo Contributory Pensiono NHS Discounts including shops, restaurants, gyms etco Car lease and other salary sacrifice schemes (salary dependent)o Dedicated employee assistance and counselling serviceo Opportunities for research participation, career progression and ongoing developmento Well respected, committed and supported staff networks for our workforce
Job responsibilities
Please refer to the attached job description for full details of the main responsibilities of the role.
Person Specification
Essential
Essential
- Educated to Masters level in a discipline related to the role and/or an equivalent level of experience and knowledge in a Quality Assurance role
- Proven leadership and team management skills with the ability to set clear standards, empower and delegate
- Registered clinician such as Paramedic or Nurse, with post qualification experience
- Specialist knowledge and experience of quality audit and use of Quality Management Systems
- Experience of line management & leadership that is visible, supportive and democratic
- Experience of using risk management reporting systems
- Evidence of collaborative working with external agencies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Yorkshire Ambulance Service NHS Trust
Address
Yorkshire Ambulance Service, South Yorkshire
Doncaster AS
Doncaster
DN2 4QR
