Quality Improvement Lead Officer
- NHS
- Part Time
- Darlington
- Negotiable
Job Description
Job summary
The Quality Improvement Lead role is pivotal in ensuring that our practice meets the highest standards of quality and care. This position involves overseeing quality assurance activities, driving continuous improvement, and ensuring regulatory compliance. They also play a crucial role in mentoring and training team members, fostering a culture of quality and compliance throughout the practice. The role also involves managing all administrative areas to ensure smooth running of the Practice in accordance with agreed policies, procedures, protocols and time scales.
Main duties of the job
The Quality Improvement Lead plays a crucial role in driving continuous improvement within our practice. Here are the main duties associated with this role:
Develop and Implement Quality Strategies: The Quality Improvement Lead is responsible for creating quality assurance plans. This involves setting quality standards and ensuring that processes meet these standards.
Conduct Internal Audits: Regularly evaluate the effectiveness of quality systems through internal auditing. This helps identify areas for improvement and ensures compliance with regulatory requirements.
Process Improvement: Lead initiatives to improve processes.
Team Leadership and Mentoring: Provide guidance and mentorship to the team. Foster a culture of quality and ensure that team members are trained and motivated to achieve quality goals.
Patient Satisfaction: Address and respond to patient complaints and incorporate feedback into quality improvement initiatives.
Risk Management: Lead the risk assessment process and develop strategies to mitigate potential quality/safety issues. Ensure that the practice remains proactive.
Regulatory Compliance: Ensure the practice meets regulatory compliance requirements (CQC). Stay updated with compliance, standards and regulations.
Continuous Learning and Development: Continuously improve personal skills and knowledge to drive innovation within the quality team.
About us
Clifton Court Medical Practice is a busy & friendly practice located close to the centre of Darlington with close links to the train station.
Our team consists of GP Partners, Salaried GP's, Practice Nurses, Healthcare Assistants, GP Assistants, Pharmacist and Care Co-Ordinators. We also have an excellent and highly efficient administrative and leadership team within the practice.
We are a highly regarded training practice, with a strong ethos of education and professional development to enable us to deliver the highest possible standard of care.We strive for innovative ways to increase capacity and patient satisfaction. We have a commitment to continued learning and support and encourage the development of our team.
We are forward thinking and put the patient at the centre of everything we do while ensuring flexible ways of working for the team trying to achieve a work/life balance.
We are a very social bunch and the successful candidate will be invited to attend our regular team events.
Job responsibilities
- Develop and implement quality assurance program plans to ensure our services meet the highest standards.
- Conduct internal audits to evaluate the effectiveness of our quality systems and identify areas for improvement.
- Analyze quality data and prepare reports
- Ensure compliance with regulatory requirements (CQC)).
- Address patient complaints and incorporate feedback into quality improvement initiatives.
- Lead the risk assessment process and develop strategies to mitigate potential quality issues.
- Stay updated with NHS standards and regulations to ensure our quality systems remain compliant.
- Mentor and train the team to foster a culture of quality and continuous improvement.
- Oversee the day-to-day operations of the office, ensuring a productive and efficient work environment.
- Handle administrative tasks such as correspondence, scheduling, and meeting coordination.
- Implement and maintain office policies and procedures to ensure smooth operations.
- Manage office budgets and track expenses to ensure cost-effective operations.
- Provide administrative support to the Management team as needed.
- Ensure the office environment is safe, clean, and conducive to productivity.
- Act as the point of contact for office-related inquiries and resolve any issues promptly.
- Act as the practice's point of contact for any data governance issues ensuring compliance across the team
- Liaise with management team concerning staffing and organisation of work
- Maintenance and organisation of staff training in liaison with the Practice Manager as appropriate
- Managing Workflow (e.g. tasks, scanning, templates etc)
- Dealing with day to day staff issues including grievance and discipline
- Maintain appointment system implement rotas and ensure thorough planning
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Qualified to NVQ level 2 in Business Administration
Desirable
- NVQ Level 3 or above in Business Administration / similar qualification
- Leadership/Management Qualification
Experience
Essential
- Experience of working within a team
- Experience of dealing in administrative settings
- Experience in dealing with patients/customer satisfaction
Desirable
- Quality Improvement/Data Quality Experience
- General Practice Experience
- SystemOne Experience
- Leadership Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Clifton Court Medical Practice
Address
Victoria Road
Darlington
County Durham
DL1 5JN
Employer's website
https://www.cliftoncourtmedicalpractice.nhs.uk/ (Opens in a new tab)
