Radiography Assistant/Helper (XR02)
Job Description
Job summary
We are looking for Radiographer Admin Assistants (Band 2) 0.8WTE (x2)
Applications are invited from self-motivated, enthusiastic and well organised individuals who would be interested in being a Band 2 Radiographer Admin Assistant.
Successful applicants would be expected to work alongside a dedicated Interventional Radiographic Teams at Leeds General Infirmary and St James Hospital. The hours available are 30 per week.
Our team of Radiographer Assistants work in all areas of Radiology Theatres including admin, stock and Vascular Ultrasound.
This Radiography Assistant role is predominantly administrative with occasional patient chaperoning.
Administrative duties include electronic booking of procedures, answering the telephone to receive requests / enquiries, receiving and communicating messages, liaising with other departments and coordinating referrals and managing waiting lists under the direction of the team leader.
Previous NHS IT systems experience is not essential but is desirable. Full training will be given.
Ideally interested candidates will be able to demonstrate qualities in:
Appointment bookings with an excellent telephone manner
Ability to prioritise workload and work unsupervised
Computer literacy
Good interpersonal skills
Demonstrate a healthy attendance management record
Successful candidates will be subject to Occupational Health Clearance and enhanced checks.
Main duties of the job
The IR admin team are responsible for the assisting of management of waiting lists for all of these patients and ensuring that patients are seen within the various time scales dependant on the patients pathway. The IR admin team are responsible for booking all of the outpatient IR appointments.
This role will involve assisting in managing patient pathways in accordance to timescales within the National Guidelines and LTHT Access Policy.
The role will require direct contact with patients on the telephone so communication skills are essential. The role will also require booking in patients via telephone or via letter.
About us
Interventional Radiology is part of the Radiology CSU and is based at both LGI and St James Hospital.
We provide treatments to patients, both adult and paediatric, from a variety of referring CSUs using simple and complex therapeutic procedures
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job responsibilities
The IR admin team are responsible for the assisting of management of waiting lists for all of these patients and ensuring that patients are seen within the various time scales dependant on the patients pathway. The IR admin team are responsible for booking all of the outpatient IR appointments. The IR admin team pride themselves on embodying the Leeds Way Values:
Patient-centered
Collaborative
Fair
Accountable
Empowered
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
The ability to work as both a team member and alone within clearly defined procedures. Frequently using own initiative on routine decisions, and to liaise with colleagues and customers at all levels.
Excellent communication skills, particularly orally, and the ability to deal with colleagues and patients courteously and effectively within a hospital environment.
Ability to recognise the issues which influence the performance of the entire IR service or parts within it.
Willingness to undertake further training and development appropriate to the job role
Undertake all mandatory training required for the role, particularly attending refresher training on an annual basis.
THE LEEDS WAY VALUES
Our values are part of what make us different from other trusts, so we see this as strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centered
Collaborative
Fair
Accountable
Empowered
All our actions and endeavours will be guided and evaluated through these values
Additionally the following are core values which relate specifically to this post:
The beliefs and attitudes that underpin effective performance within the job role such as quality focus, mistakes are used as a continual learning experience, honesty, integrity etc.
CORE BEHAVIOURS AND SKILLS
The post holder must demonstrate an understanding of how good administrative delivery is integral to a good patient experience and excellent clinical performance
The post holder must appreciate how the role of IR fits into the strategic and financial objectives of the Trust.
Demonstrates tact and diplomacy when dealing with colleagues and patients.
Hardworking and committed to the outcomes of the team, service and organisation.
Works with others to develop mutual respect, understanding and trust.
Demonstrates integrity and acts honestly, openly, impartially, objectively and fairly when dealing with colleagues and patients.
To be innovative and use a different perspective to challenge and improve the service.
CORE KNOWLEDGE AND UNDERSTANDING
Knowledge of Trust policy and procedure, particularly (but not exclusively) Information Governance
Knowledge of LTHT Elective Access Policy
PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
Work with other members of the team to ensure that the capacity available accurately matches the demands on the service, and that all capacity is therefore utilised appropriately and efficiently.
Liaise with clinical colleagues to ensure that the administrative pathway and delivery compliments the clinical pathway, care delivery and the experience of the patient
Ensure that patients and other stakeholders have a professional experience of the IR administration team.
Escalate any concerns as appropriate
Ensure that all trust policies and procedures are complied with at all times, specifically (but not exclusively) Information Governance and the Elective Access policy.
Provide cross-cover for colleagues at all levels where needed
Person Specification
Experience
Essential
- IT Skills
- Experience in working with a cross section of the general public
Desirable
- Admin or Clerical Experience ECDL or equivalent
- Experience of working with the general public, by preference in a health care role.
- Experience of working with clinical systems (PAS, PPM etc)
Skills & Behaviours
Essential
- Communication skills both written and oral
- Good interpersonal skills and the ability to use initiative whilst remaining part of a team. Good team membership skills.
- Adaptable to a changing environment.
Qualifications
Essential
- GCSE English and Maths grade D or Functional Skills equivalent (Level 1)
Desirable
- GCSE English and Maths grade C or Functional Skills equivalent ( Level 2)
- Admin or Clerical Experience ECDL or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Leeds Teaching Hospitals
Address
Leeds General Infirmary
Great George Street
Leeds
LS1 3EX
