Radiology Duty Administrator
Job Description
Job summary
Are you looking for a new challenge, something new and rewarding? We are seeking to recruit a full time enthusiastic Administrator to join our friendly Radiology team, based at the Worcester Royal hospital Radiology department.
This is an interesting role, that provides an insight into how Radiology provides an integral part of most patients journeys in health care and how we support our hospital teams in achieving the best outcomes for patients.
You will be the first point of contact for Consultants, GPs, referrers and other healthcare professionals contacting the department, for advice from the duty Radiologist. This rewarding but busy role would suit someone who can stay calm under pressure in challenging situations, whilst carrying out a variety of tasks as no two days are the same.
If you are enthusiastic, motivated, and ready for a challenge, then you are what we are looking for. Applicants should have good communication and organisational skills & be able to work independently to a high standard. Experience of dealing with members of the public is desirable.
This is a full time post working 37.5 hours per week, that will include some 12 hour days.
Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.
Main duties of the job
You will undertake a vital role in supporting the Duty Radiologist with all aspects of administration support and for providing high level, comprehensive administrative support for one or more clinicians and their team within the Radiology department. The role will include contact with patients, carers, professionals & colleagues daily.
As well as being part of the Duty team, you will act as a member of the wider admin function providing support and cover when required, to our our PACS team. You are required to have a high level of organisational skills and not only be able to be self-motivated but be a team player.
The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquiries.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job responsibilities
Develop and maintain a good knowledge of Radiology exams/procedures and associated requirement i.e preparation, during the exam and any required aftercare to ensure a safe delivery of practice/service.
To be the first point of contact for Consultants, GPs, referrers and other healthcare professionals contacting the department, for advice from the duty Radiologist, transferring calls when appropriate, taking precise information to pass details to Duty Radiologist, ensuring clinical priority is identified and escalated and that all enquiries are responded to in a timely fashion.
To demonstrate excellent communication and interpersonal skills including the ability to exercise diplomacy and an excellent telephone manner.
Demonstrate compassion through effective relationships based on empathy, respect and dignity.
Support the team to deliver care that helps improve the health of the individual and wider community.
Support the team in demonstrating compassion through effective relationships based on empathy, respect and dignity.
Develop own competence to deliver effective care and treatments through improving clinical/technical knowledge / skill, and expertise.
Support colleagues and senior staff to help promote good team morale, leading by example with ones own professional behaviour.
To be aware of the current Ionising Radiation Regulations if working in areas involved with radiation, Employers procedures and adherence to the relevant local rules.
To be aware of the potential hazards of strong magnetic fields if working in MRI.
To be able to confidently and competently use the departmental Radiology Information System
To have a flexible approach and assist with any other duties as requested by the Radiology team, within the associated competencies of role
Liaise with other departments/wards within and outside WAHT to ensure a quality service for patients and clinicians.
Provide and receive information requiring discretion, sensitivity or persuasive skills:
o Exchange factual information with healthcare professionals using discretion, sensitivity and empathy as required.
Implement alternative methods of communication where required to ensure that patient safety is maintained.
Communicate any delays in a timely and professional manner.
Communicate effectively and empathetically with patients, carers, visitors and members of the multi-disciplinary team.
To develop and maintain appropriate intra and interdepartmental communication channels.
To occasionally receive and communicate sensitive information from/to some patients.
To be able to relate to all manner of patients with understanding and care, respecting their privacy and dignity to provide a caring and confidential service.
Promote and ensure the best available departmental environment for patients, visitors and staff.
Appropriate communication with individuals involved in the care of patients.
Respond appropriately to queries, take phone messages and pass on precise written and verbal information to patients/colleagues where appropriate.
Participate in the development and promotion of a positive learning environment, which meets the needs of all learners within the department environment.
Participate in personal development reviews and work to achieve personal objectives/competencies.
To participate in personal development needs that may be identified by the service leads or in the appraisal process in an agreed timeframe.
To assist qualified staff in the evaluation of resources to develop high standards of patient care and achieve value for money initiatives.
To include registering the patient, updating patient records, bookings, extraction of work lists and all other associated RIS activities.
Maintain accurate records at all times:
Demonstrate awareness and evidence the importance of accurate data entry into hospital based systems/patient records.
Understand the contingencies required when electronic systems fail and support the team as required.
Ensure compliance with all Infection Prevention and Control policies and procedures understanding your role in the prevention of infection in patients and staff.
Report any incidents on the Trust risk management system and participate in any requirements for incident investigations
To ensure you are aware of your responsibilities, supporting policies and undertake the appropriate level of training for your role.
Maintain professional boundaries and working relationships with patients and colleagues.
To be responsible for own mandatory training and ensure it is up to date as per trust requirements.
To ensure you remain up to date with department requirements/changes by attending departmental meetings when required, reading meeting minutes and monthly governance updates.
To be aware of and comply with all standards of conduct and care related to the Trust in general and the Department of Radiology in particular.
Demonstrate commitment to improving care and the patient experience to include participation in Quality Improvement Programmes.
Deliver a high standard of care in accordance with WAHT policies and procedures.
Finance, Information and Resources:
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