Reception Manager
- NHS
- Full Time
- Bournemouth
- 12.89 - 14.84 an hour
Job Description
Job summary
The Reception Manager is the first point of contact the reception team and patient queries. We are looking for a dynamic individual, who strives on a fast paced environment, changing priorities and is a true people person. An analytical mind is essential, for rota planning for the clinical and non clinical team, complaint investigation and problem solving.
The individual needs to possesses excellent communication skills, IT proficiency, multitasking abilities, confidence in both independent and collaborative work within a supportive and flexible team environment.
Main duties of the job
Administrative: Organising reception rota, covering reception during busy periods or in case of absence / annual leave. Completion of reception daily tasks as well as incoming calls / patient emails. Assisting with any other administrative duties concerned with the day to day running of the Practice.
General Management: Carry out supervisions, appraisals and probation meetings. Regular review of customer service, coaching and development of the team. Leading focussed team meetings.
Practice Organisation: Clinical and non-clinical rota planning.Supporting the Practice Manager in monitoring compliance with health and safety legislation.
Meeting Participation: Attending practice meetings and training sessions as needed.
Confidentiality: Respecting patient privacy and adhering to strict confidentiality policies and procedures regarding patient information and practice data.
Health and Safety: Contributing to the promotion and maintenance of health, safety, and security in line with the practice's Health and Safety Policy.
Additional responsibilities: Deputise for the Practice Manager in their absence, supporting the running of the departments day to day. Supporting the Practice Manager in the reviewing and updating of Practice policies and procedures. Coordinating staff absences and maintaining records on the HR portal.
About us
About Us: The Panton Practice is a large GP practice dedicated to serving a diverse population of 17,200 patients. Our team is comprised of experienced professionals, including GP Partners, Salaried GPs, Nurse Practitioners, Paramedic Practitioners, Practice Nurses, and our invaluable Reception and Admin team.
Job responsibilities
Reception Manager
Administrative: Organising reception rota, covering reception during busy periods or in case of absence / annual leave. Completion of reception daily tasks as well as incoming calls / patient emails. Assisting with any other administrative duties concerned with the day to day running of the Practice.
General Management: Carry out supervisions, appraisals and probation meetings. Regular review of customer service, coaching and development of the team. Leading focussed team meetings.
Practice Organisation: Clinical and non-clinical rota planning. Supporting the Practice Manager in monitoring compliance with health and safety legislation.
Meeting Participation: Attending practice meetings and training sessions as needed.
Confidentiality: Respecting patient privacy and adhering to strict confidentiality policies and procedures regarding patient information and practice data.
Health and Safety: Contributing to the promotion and maintenance of health, safety, and security in line with the practice's Health and Safety Policy.
Additional responsibilities: Deputise for the Practice Manager in their absence, supporting the running of the departments day to day. Supporting the Practice Manager in the reviewing and updating of Practice policies and procedures. Coordinating staff absences and maintaining records on the HR portal.
Person Specification
Qualifications
Essential
- Educated to GSCE or equivalent
- SystmOne extensive experience
- GP Practice Reception / Admin experience
- Customer service experience
Desirable
- NHS experience
- Reception Manager experience
- Advanced IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Panton Practice
Address
14 Gervis Road
Bournemouth
BH1 3EG
