Reception Manager
- NHS
- Part Time
- Little Lever
- Negotiable
Job Description
Job summary
The Reception Manager is responsible for leading the reception team to provide an efficient, patient-focused, and professional front-line service. This role involves overseeing the day-to-day operations of the reception area, ensuring smooth workflow, managing staff, and supporting the wider practice team in delivering high-quality care to patients.
Main duties of the job
Main Duties of the Reception Manager:
- Supervise and manage the reception team, ensuring efficient service.
- Ensure staff are using care navigation and booking patients into appropriate clinics
- Add rotas for all clinical staff onto EMIS, make appropriate changes to clinics as and when required.
- Book Annual leave for staff members and handle all ARRS staff annual leave request (remove clinics - add annual leave on EMIS)
- Manage reception area organization and maintain patient confidentiality.
- Train, mentor, and schedule staff shifts.
- Ensure compliance with practice policies on safeguarding, prescribing, complaints, SEAs etc
- Oversee administrative tasks like patient registration, tasks, clinic booking etc.
- Communicate with clinical staff and management to ensure smooth operations of Reception.
- Ensure adherence to health, safety, and confidentiality standards.
- Issue Chronic Disease and other recall list to staff for clinic booking
- Send out SMS messages as and when required via ACCRUX/IPLATO
- Ensure all DOCMAN letters are filed, coded and workflow correctly
About us
Little Lever Health Centre 2 is a team of Single GP, 1 HCA , PN, GPA, 5 Reception Staff and 2 Practice Managers. MSK Practitioner, Mental Health Practitioner, Paramedic and PCN GP form part of our ARRS team.
- Utilising the EMIS system
- GMS Practice with a list size of 3000 patients
- Salary negotiable and NHS Pension
- Flexible working arrangements
- Free on site Parking
Job responsibilities
Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities
Ensure staff are using care navigation, booking patients into appropriate clinics
and utilising all clinical staff
Line managing all administrative staff, supporting, providing guidance and direction
Compiling administration staff rotas and adding clinics on in EMIS
Assist Practice Managers in reviewing and updating all administrative and reception policies and procedures as required
Ensure compliance with practice policies on safeguarding, prescribing, complaints, SEAs etc
Assist with Recall Management for QOF, BQC , GM Standards and any other areas under guidance of Practice Managers
Assist in developing, implementing and embedding efficient office processes and procedures to comply with legislation and CQC
Coordinating the provision of administrative and reception staff, ensuring sufficient cover is provided for periods of annual leave and other staff absences
Updating the appointment system to reflect leave and other approved absences for all clinical and ARRS staff
Providing initial guidance and advice to patients who wish to complain
Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately
Ensure the Practice has sufficient pathology supplies for their clinical rooms
Person Specification
Experience
Essential
- Experience in supervising or managing staff.
- Experience in a customer-facing role in General Practice using EMIS
- Strong communication and interpersonal skills.
- Ability to work under pressure and multitask.
- Excellent organisational and time-management skills.
- Strong IT proficiency, with the ability to train and support others.
- Ability to work flexibly to meet practice needs.
- Commitment to patient confidentiality and data protection.
Desirable
- Formal management training or qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Little Lever Health Centre 2
Address
63 Market Street
Little Lever
Bolton
BL3 1HH
Employer's website
https://www.drjainanddrsubramanian.nhs.uk/ (Opens in a new tab)
