Reception/Admin Assistant

Job responsibilities

Job description

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Primary Responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members of the Primary Health Care team, Secondary Care and other associated Healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Reception/ admin team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Head receptionist or Operations Manager, dependent on current and evolving practice workload and staffing levels:

• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Processing repeat prescriptions in accordance with practice guidelines
• Maintaining and monitoring the Practice appointments system.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Advise patients of relevant charges for private services (non General Medical Services), accept payment and issue receipts for same.
• Accurately record amendments to patients address, marital status etc. in their electronic record.
• Give test results out to patients as authorised by the Doctor.
• Taking messages and passing on information via tasks, notifications or via telephone
• Scanning documents & electronic post into patients records.
• Arranging transport for patients where appropriate.
• Attend regular Practice meetings and take part in all training considered to be essential to the role.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
• Checking emails and processing Registrations & prescriptions via Firth Park Surgery website.
• Training on Patient Care Navigation with a view to using.
• Chaperoning for clinical staff.
• Providing clerical assistance as required, including word/data processing, filing, photocopying and scanning and filing of hospital / medical letters into the patients computerised record.
• Filing and retrieving paperwork.
• Dealing with confidential waste and clinical waste where appropriate.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Deal with Health Visitor requests.
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

The above is not intended to be an exhaustive list of duties; it does however outline the main duties and responsibilities that you will currently undertake as part of the reception/ admin team . The role of the receptionist / admin continues to evolve and this will offer new opportunities to develop new skills and responsibilities.

Along with business needs, you may be asked to perform other duties not stated in the job description.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Person Specification

Qualifications

Essential

• Educated to O level/GCSE or CSE standard of education including English and Maths

Desirable

• Customer Care or Administration qualification or equivalent

Experience

Essential

• Previous reception or customer care experience

Desirable

• Previous experience in NHS/ ...