Receptionist - Bewdley Medical Centre
Job Description
Job summary
Are you looking for a fast-paced, people-focused role where you can make a real difference?
Bewdley Medical Centre is looking for a Receptionist to join our dynamic team for 37 hours per week (with part-time hours considered).
This is an opportunity to be at the heart of a busy healthcare environment, helping to keep things running smoothly while providing excellent service to patients and healthcare professionals alike.
Employee BenefitsWe value our team and invest in their well-being, professional growth, and job satisfaction. Our benefits package includes:
Generous Annual Leave 5 weeks of holiday plus bank holidays from the start.
NHS Pension Scheme Access to the NHS defined benefit pension scheme.
Performance-Related Pay & Bonuses Recognising and rewarding hard work.
Career Progression & Training We support your development through paid sponsorship's, apprenticeships, and training programs in both clinical and non-clinical fields. Progression routes are available into clinical fields such as healthcare assistant and nursing roles along with non-clinical practice management roles.
Cycle to Work Scheme Tax-efficient bike scheme.
Paid Maternity & Paternity Leave Enhanced parental leave after 24 months service.
Team Events & Christmas Parties We believe in celebrating our hard work with social events, including a fantastic Christmas party every year.
Main duties of the job
- Acting as the first point of contact for patients and visitors, ensuring a professional and friendly welcome.
- Managing appointment bookings, cancellations, and patient registrations.
- Handling phone calls and directing enquiries to the right team members.
- Supporting clinicians by handling medical reports and administration.
- Maintaining a well-organized reception area.
- Opening and closing the premises securely.
About us
A successful and ambitious health partnership, working at scale to deliver high-quality, innovative patient care.
Established in December 2014, Wyre Forest Health Partnership (WFHP) operates as a single partnership across five surgeries, three of which are purpose-built. We are at the forefront of modern primary care, leveraging our scale and structured management to support approximately 250 healthcare professionals, including 50 GPs, while providing care for around 72,000 patients.
Quality improvement is at the heart of everything we do. We are continuously evolving to enhance patient care and streamline our services.
As part of our commitment to a sustainable future, WFHP is actively working towards the NHSs goal of achieving net zero greenhouse gas emissions. We encourage all new team members to contribute to this mission by integrating sustainable practices into their roles.
Job responsibilities
Join our dynamic team and play a vital role in ensuring the smooth operation of our practice. This position is ideal for someone who enjoys problem-solving, working in a team, and delivering excellent service in a fast-paced healthcare environment.
Professionally and politely greet all patients and visitors, both in person and over the phone.
Handle incoming calls from patients and healthcare professionals, directing them as needed or taking messages.
Manage administrative queries and requests, acting as a key link between patients and clinicians.
Schedule, cancel, and rearrange appointments efficiently using the clinical system.
Provide essential support to clinicians, ensuring smooth daily operations.
Process medical report requests and handle related fees.
Maintain a clean and organised reception and waiting area.
Take responsibility for opening and closing the premises, including setting and deactivating the alarm.
Person Specification
Skills
Essential
- Strong interpersonal and communication skills, with the ability to engage confidently with patients, colleagues, and healthcare professionals.
- Proven ability to handle patient inquiries with discretion, empathy, and professionalism including in high-pressure situations.
- A professional and confident telephone manner, capable of managing high call volumes effectively.
Desirable
- In-depth understanding of patient confidentiality and GDPR regulations, with experience applying them in a professional setting.
- Demonstrated ability to work efficiently within a team while also working independently when required.
Qualifications
Essential
- Educated to GCSE level (or equivalent), including strong grades in Maths and English.
- Demonstrable competency in written and spoken English, with the ability to draft professional correspondence.
Desirable
- Degree in a relevant field OR equivalent professional experience in an administrative or healthcare setting.
- IT-related qualification or certification
Experience
Essential
- Experience working with IT systems, including Microsoft Office (Word, Excel, Outlook) and data entry software.
- Ability to work in a highly organized, methodical, and detail-oriented manner, ensuring accuracy in all tasks.
- Previous experience in a receptionist, administrative, or customer service role, ideally within a fast-paced environment.
Desirable
- Previous experience working within a GP surgery, primary care, or healthcare setting.
- Hands-on experience using EMIS patient records system and healthcare software.
- Experience handling confidential patient data and coordinating with medical professionals in a clinical environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wyre Forest Health Partnership
Address
Bewdley Medical Centre
Dog Lane
Bewdley
Worcestershire
DY12 2EF
Employer's website
https://www.wyreforesthealthpartnership.co.uk/ (Opens in a new tab)
