Receptionist
Job Description
Job summary
An exciting opportunity has become available within our Reception team at Bunbury Medical Practice, we are looking for a receptionist to join our team! The Practice is situated in the heart of Bunbury, a small idyllic village, were we offer care to almost 5,500 patients.
We are looking for an enthusiastic individual who thrives in working as part of a team, the department is fast paced but very friendly, and although we are a busy Practice we like to ensure our staff enjoy their time at work.
Main duties of the job
The successful candidate will be responsible for providing care navigation to patients. Duties will include face to face interaction, telephone enquiries and various administration tasks. You will undertake all aspects of the receptionist role and work effectively within a team dynamic.
About us
The Practice is run out of a purpose built building in the heart of Bunbury Village and consists of 2 GP Partners, 4 salaried GP's, 2 Advanced Nurse Practitioners, a Practice Nursing team, Dispensary and Reception team.
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on the clinical system
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms appropriately
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Person Specification
Qualifications
Essential
- GCSE Maths and English grade 4 (C) or above
Experience
Essential
- Working with the general public
- Experience of administration duties
Desirable
- Working within General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bunbury Medical Practice
Address
Vicarage Lane
Bunbury
Nr Tarporley
Cheshire
CW6 9PE
Employer's website
https://bunburymedicalcentre.gpsurgery.net/# (Opens in a new tab)
