Receptionist / Care Navigator
Job Description
Job summary
Stanton Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis, for 20 hours per week over 2 or 3 days.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Main duties of the job
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
About us
We are a rural dispensing and training practice located in the village of Stanton, set in the beautiful Suffolk countryside close to Bury St Edmunds. We serve a stable population of approximately 5300 patients. We work in modern purpose-built premises, which have recently been extended and provide a bright and airy setting in which to work. Our clinical system is SystmOne. We are rated GOOD across all areas by CQC.
We are a two partner GMS practice. We offer a supportive happy environment, and last year we were approved as a GP training practice. We already have GP trainees working alongside us, and in the future we aim to host nursing students also.
We are part of Blackbourne PCN which consists of four rural practices. A diabetes nurse specialist also visits monthly and holds a clinic at the practice. We have also recently recruited two urgent care practitioners. Our reception and administrative teams provide excellent support to our clinical teams.
We actively encourage informal visits to meet our friendly team.
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Qualifications
Essential
- None
Experience
Essential
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Experience in a similar customer/patient facing role.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Desirable
- Previous medical or healthcare receptionist experience.
- Experience in Healthcare setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
10 The Chase
Bury St. Edmunds
Suffolk
IP31 2XA
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
