Receptionist
Job Description
Job summary
We are looking to recruit a new receptionist to join our friendly team at Creswell and Langwith Medical Centre.
As you will be the first point of contact at the practice dealing with telephone calls, patients and visitors it is important you always present in a polite and friendly manner. You will need to be a team player, well organised with great communication skills and able to work under pressure. The workload can be challenging and varied. Therefore, having the right skills and attributes is extremely important to our practice team and our organisation.
We are looking for someone who has
Experience in reception/customer service [ office-based environment]
Excellent communication Skills, both written and verbal
Proficient in using Microsoft Excel/ Word
Flexible approach to working pattern
A full driving licence
Main duties of the job
Dealing with all general enquiries, making new and follow-up appointments,
Booking home visits and telephone consultations ensuring appointments are booked with the appropriate clinician
Receive and make telephone calls as required. Diverting calls and taking messages, ensuring accuracy of detail.
Inputting patient information on to the computer system as required.
Opening/Closing the Surgery in accordance with Practice protocols
Maintaining and actioning both electronic and paper documentation.
Processing prescriptions in accordance with Practice guidelines.
Photocopying and scanning as required.
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Flexibility to work additional hours to cover unplanned absence is essential.
This is a brief overview of the role, the list is not exhaustive and other reasonable tasks maybe added by management as and when required
About us
Creswell and Langwith Medical Centre is part of Derbyshire Community Healthcare NHS Foundation Trust. We are a welcoming & busy practice with 5500 patients.
We have an established team of 7 General Practitioners, along with supporting healthcare professionals including ACP, Care Coordinator, Nursing team and an administration team.
Job responsibilities
PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
Person Specification
Essential
Essential
- Achieved Grade/Equivalent
- Reception/Customer Service Experience in an office based environment
Desirable
- Experience working in General Practice
- Use of systm One
- Use of IT systems
Skills and Attributes
Essential
- Ability to work as part of a team
- Good time management and ability to prioritise
Desirable
- Use of Microsoft Office
- Experience using a switchboard
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Derbyshire Community Health Services NHSFT
Address
Creswell and Langwith Medical Centre
Welbeck Street
Worksop
S804HA
