Receptionist
Job Description
Job summary
May Lane Surgery is a busy GP Practice dedicated to delivering excellent healthcare to our patients. We are looking for a GP Receptionist to complement our friendly and supportive team. If you are enthusiastic and have great people and communication skills, we would like to hear from you.
Competitive pay of £12.50 per hr.
Main duties of the job
We are looking for a friendly, enthusiastic and committed team member with excellent communication and interpersonal skills.
The role will include answering phones, navigating patients to the correct service and/or appointments, manning the front desk, scanning documents, prescriptions and other administrative tasks requested by the GPs.
Experience of working in the NHS or with SystmOne would be an advantage but is not essential.
We are looking to recruit staff member(s) to cover a variety of shifts Monday toFriday.
About us
Situated in Dursley, on the edge of the Cotswolds, midway between Gloucester and Bristol, May Lane Surgery is a friendly surgery serving approximately 9,500 patients.
Our multi-disciplinary team includes GPs, GP Registrars, Clinical Pharmacists, Paramedic, Practice Nurses, HCAs, Phlebotomists and a Young Peoples Support Worker. This is all supported by an extensive team of Receptionists, Secretaries and Administrators.
We are a high achieving QOF Practice.
Benefits include:
NHS Pension
A commitment to training and developing our staff
Up to 25 days annual leave (pro rata)
Access to Health Service Discounts online, where hundreds of well-known brands offer various discounts to NHS employees.
Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of the adults with care and support needs and children listed at the practice and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and CQC requirements. This includes completing DBS checks on all successful applicants.
Job responsibilities
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties include but are not limited to, answering patient phone calls, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Person Specification
Experience
Essential
- Experience of working with the General Public
- IT skills: must be computer literate
Desirable
- Experience of SystmOne (Clinical I.T. system)
- Experience of working in NHS or general practice
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
May Lane Surgery
Address
May Lane
Dursley
Gloucestershire
GL11 4JN
