Receptionist (GP Surgery - Bank)
Job Description
Job summary
This is an exciting opportunity to work as a bank receptionist (zero hours contract) covering holiday or sickness absence at a GP practice. Most weeks there are a number of morning or afternoon sessions that can be offered to our small pool of bank staff. The purpose of the role is to:
Receive, assist and direct patients in accessing the appropriate appointments, service or healthcare professional in a courteous, efficient and effective way
Offer general assistance to the Practice and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team.
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Please note: Advert may be closed early, depending on the number or quality of applications received.
Main duties of the job
We are looking for a positive and enthusiastic receptionist to join our established and hard working team. The role requires someone who is diligent, friendly and capable, self motivated, a good communicator and always striving for the best for our patients and healthcare colleagues.
Ideally the candidate will already have experience of working in a reception environment within a healthcare setting, but this is not essential as training will be provided. Exceptional candidates without any reception experience, but with a strong and relevant background will also be considered. The job is offered as a bank zero hours role initially, with chosen candidates likely to be be considered positively for permanent roles that may emerge in the future.
About us
We have a team of 9, mainly part-time receptionists plus additional bank receptionists, supporting a team of 5 doctors and 5 nurses/healthcare assistants. We are always striving to deliver the best possible healthcare services for our patients.
Our main site at Warmdene Surgery, situated just two minutes off the main A27, offers bright and modern facilities with free parking and good public transport options. We use the EMIS web clinical system.
Job responsibilities
JOB TITLE: Receptionist
REPORTS TO: Practice Manager
HOURS: Bank (Multiple shifts available). Morning shifts run from 7:45am to 12:45pm and afternoon shifts from 1:45pm to 6:45pm.
Job Summary:
The purpose of the role is to:
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate appointments, service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Person Specification
Experience
Essential
- Excellent communication skills (verbal and written) as the role will require you to deal with patients from all backgrounds.
- Ability to prioritise own workload and being able to self-manage.
- Ability to work without direct supervision and where appropriate make safe and suitable decisions sometimes under pressure.
- Able to investigate problems and implement corrective actions.
- Working with confidential, sensitive information
Desirable
- Previous experience of working as a receptionist in a healthcare setting.
Qualifications
Essential
- Minimum GCSE Grade A to C (or equivalent) in English and Maths.
- IT Literate including Outlook & Word.
Employer details
Employer name
Warmdene Surgery
Address
Carden Hill
Brighton
BN1 8DD
