Receptionist
Job Description
Job summary
Lister Medical Centre is looking to welcome a medical receptionist into our team, on a part time basis for 30 hours per week,Monday to Friday, covering 2 shift patterns alternating between the following:
- Week 1: 07.30 to 13.30
- Week 2: 13.00 to 19.00
Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.
There is more to our receptionist roles than answering the phone and making appointments, in this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.
Main duties of the job
You will have the following skills and experience:
- Ideally previous medical/healthcare receptionist experience or equivalent
- Excellent communication skills with a clear and polite telephone manner
- Work in a polite, confidential, and discreet manner, respecting patients at all times.
- Have experience of working with the public, being sensitive and empathic in distressing situations.
- Be confident to wMain responsibilities include:
- Book appointments.
- Preparing consultation rooms.
- Opening and securing premises at the start/end of day.
- Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure registration procedures are completed.
- Ensure reception and waiting areas are kept tidy and updating information boards.
About us
We are a friendly, supportive, democratic, well organised and enthusiastic GMS Practice, dedicated to providing traditional family orientated General Practice based at a new purpose built single site health centre in Harlow. We currently have approximately 20,000 patients, 5 partners, 3 salaried GPs, a large nursing support team and a vast array of administrative staff. We are a training, teaching and research practice for Cambridge students.
We are consistent in high achievement in all QOF and enhanced service areas, have an innovative team structure with individual patient lists (around 2,500 per FTE GP)
We operate the SystmOne computer system and are active members of local GP federation and CCG.
Lister Medical Centre has easy access to M11/M25, close to London and Stansted and attractive Essex and Hertfordshire countryside, excellent schools.
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience
Essential
- Ideally previous medical/healthcare receptionist experience or equivalent. For example, experience of patient and customer facing roles; experience of telephone call centres.
- Knowledge of implementing a range of administrative procedures
- Excellent communication skills with a clear and polite telephone manner
- Work in a polite, confidential, and discreet manner, respecting patients at all times.
- Have experience of working with the public, being sensitive and empathic in distressing situations.
- Be confident to work as part of a team and be able to think on your feet independently.
- Have strong IT and administration skills.
- Ideally SystmOne trained although full training will be provided.
Qualifications
Essential
- Good standard of general education with a minimum GCSE Grade C in English and Maths, or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
Lister Health Care
Ambercrombie Way
Harlow
Essex
CM18 6YJ
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
