Receptionist
- NHS
- Part Time
- Huntingdon
- Negotiable
Job Description
Job summary
We are looking for an enthusiastic individual to join our existing Reception Team providing high levels of patient care to our registered list of approx 8800 patients.
Main duties of the job
You will be working in our busy reception office to ensure that our patients are provided with a highly customer focussed service to meet their individual needs.
About us
We are a dedicated and enthusiastic team who work hard to ensure we provide excellent services to our patients in a friendly working environment.
Job responsibilities
Job Description Receptionist
RESPONSIBLE TO: The receptionist will receive instructions from, and beresponsible to, the Practice Manager.
HOURS OF WORK: 4 sessions / 20 hours per week - Tues 8am-1pm / Wed/Thur/Fri 1-6pm. The hours of duty for this post allow for flexibility in order to cover periods of high demand, holiday and sick leave of existing staff.
RATES OF PAY: As per contract.
SUMMARY OF RESPONSIBILITIES
In order to facilitate Doctors and Nurses in attending to the needs of the patients, the post holder will :
- Welcome patients at the main reception desk, assist with their enquiries or direct accordingly.
- Answer telephones assist with enquiry or direct calls appropriately, record and pass on messages to members of the Primary Health Care Team in accordance with Practice Protocol.
- Book appointments as appropriate via contact over the telephone or in person.
- Deal with queries according to guidelines laid down by Practice Policy.
- Process patient deductions and prepare paper notes for return to PCSE.
- Process requests for the return/collection of patient notes from offsite storage provider
- Process repeat prescription requests received online/via email.
- Varied general administration duties as required, in order to aid the achievement of targets.
Postscript
This is a summary of key tasks, and is not intended as a comprehensive description of duties of the post. The post holder may be required to undertake other duties which are not specifically mentioned above. Any significant changes to this job description will be made in consultation with the post holder.
Person Specification
Experience
Essential
- Previous reception experience
Desirable
- Previous general practice experience
Skills and Attributes
Essential
- Good numeracy/literacy skills
- Good IT skills
- Good communication skills
- Ability to multi-task
- Ability to work under pressure
- Reliable/dependable
- Team Player
- Discreet
- Flexible
- Good record of attendance
Qualifications
Essential
- Good standard of general education
Desirable
- Customer Service Qualification
Employer details
Employer name
Wellside Surgery
Address
45 High Street
Sawtry
Huntingdon
Cambridgeshire
PE28 5SU
