Receptionist / Outpatients Officer
- NHS
- Part Time
- Nottingham
- 23615.00 a year
Job Description
Job summary
We have an exciting opportunity for a Receptionist within Liaison Psychiatry based at Queens Medical Centre, Nottingham. The post holder will provide a high level, efficient, comprehensive, and confidential admin support service to the Liaison Psychiatry Team within Older People Care Unit in Nottinghamshire. The role requires an individual who has a flexible approach to work and the ability to prioritise. This will include maintaining patient related records/databases, making appointments, and meeting and greeting patients.
Main duties of the job
To work within the Outpatients Department at Queens Medical Centre supporting patients attending their appointments. You will be expected to work as part of an administrative team supporting the full MDT.
To undertake office duties including diary management and message management, opening and distributing mail, operation of patient information systems, dealing with telephone calls and enquiries, production of documents, typing and photocopying, collating of documents and electronic filing as well as general administration support services.
About us
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment
Job responsibilities
Efficient reception / customer service expertise. Efficient secretarial and admin support, diary management, message management, opening and distributing of mail, dealing with telephone calls and enquires, production of documents, photocopying, collating of documents and electronic filing.
Please note this post does not meetskilllevel required for a Skilled worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band 3 or above,however please note not all Band 3 roles are capable of sponsorship. You can determine the likelihood of obtaining Sponsorship against the relevantskill and paycriteria hereImmigration Rules - Immigration Rules Appendix Skilled Occupations - Guidance - GOV.UK (www.gov.uk)
Person Specification
Qualifications
Essential
- NVQ 2 level in Business Administration or working towards
Desirable
- ECDL, Medical Terminology,
- Audio typing
Training
Essential
- Microsoft Office i.e Database, Excel, Word, PowerPoint
Desirable
- Minute taking
Experience
Essential
- Scheduling/ Diary Management
- Experience of working in a customer-facing role
- Previous experience of working in an office environment
- Ability to work as an effective team member.
Desirable
- Experience of working within the NHS
- Knowledge of Patient Information Systems
- Minute Taking
Knowledge
Essential
- Computer literacy including word, excel, outlook, database
Desirable
- Maintain electronic records/information on computer
Skills
Essential
- Excellent interpersonal/communication skills, including excellent written and oral skills.
- Excellent telephone manner
- Good interpersonal skills
- Typing skills
Contractual Requirements
Essential
- Ability to travel between venues
- Requirement to complete Mandatory Training
Values and Behaviours
Essential
- All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity, and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nottinghamshire Healthcare NHS Foundation Trust
Address
Queens Medical Centre
Psychiatric Outpatients, B Floor, South Block
Nottingham
NG7 2UH
Employer's website
https://www.nottinghamshirehealthcare.nhs.uk/ (Opens in a new tab)
