Receptionist - Riverside Medical Practice
Job Description
Job summary
We are looking to recruit an enthusiastic and committed receptionist to join our friendly team. The position is part time. Monday-Friday 20 hours a week between 8:00am and 6:30pm.
Shifts vary each week and therefore the post holder will need to be flexible with their working hours. There are times when overtime is required and you will be expected to undertake your fair share of overtime over your contracted hours to cover staff absence.
We are ideally looking for someone with excellent interpersonal skills and experience with dealing with the general public. Delivering high quality services is essential.
Duties will include general assistance to the practice team, answering the telephone, care navigation, sign posting patients to the most appropriate service or healthcare professional in a courteous, efficient, and effective way. Dealing with patient enquiries both over the telephone and on the reception desk. Computer literacy is essential and full training will be given as appropriate.
Salary - National Minimum Wage (£12.21)
5 weeks annual leave (pro rata)
Membership of the NHS pension scheme
Free Onsite Parking.
The GP surgery is based at Pontllanfraith Health Centre and is a busy single site practice with a stable list size of approx 8800 patients.
We provide an exceptional service and are proud to have been awarded 'Best GP Practice in South Wales - 2025' and runners up in 2024.
Main duties of the job
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. The following are the core responsibilities of the receptionist, however this list is not exhaustive and other duties and responsibilities may be added that fall in line with the general role and responsibilities of this post. This may include any or all of the duties listed, and may vary from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload. This will be dependent upon factors such as workload, staffing levels and staff competency.
About us
The GP surgery is based at Riverside Medical Practice (formerly Pontllanfraith Health Centre) and is a busy single site practice with a stable list size of approx 8000 patients. You will work alongside an excellent clinical team comprising of 4 GPs, 1 Advanced Nurse Practitioner, 2 Practice Nurses, 1 Health Care Assistant, 1 phlebotomist, and an excellent receptionist and administrative team. We also have a team of NCN/HB Allied Health Professionals working from the practice site to include a Physiotherapist, a Psychological Wellbeing Practitioner and a Pharmacist. The District Nursing Team are also based within the building along with other Health Board Allied Health Professionals and an Independent Dispensing Pharmacy also provides a service from within the building. We provide an exceptional service and are proud to have maintained this level of service throughout the global COVID-19 pandemic. The practice has a manageable workload and serves a friendly practice population with a strong emphasis on community values.
Job responsibilities
a. Offer general assistance to the practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone
b. Using Care Navigation, receive, assist and direct patients/visitors in accessing the appropriate service or healthcare professional in a courteous and effective way
c. Maintaining and monitoring the practice appointment system
d. Process telephone and e-requests for appointments
e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
f. Initiating contact with and responding to, requests from patients, team members and external agencies
g. Advising patients of relevant charges for private (non GMS Services), accepting payment, and issuing receipt
h. Photocopy documentation as required
i. Action incoming/outgoing faxes when necessary
j. Action emails as directed
k. Processing and distributing incoming and outgoing mail and hospital letters (paper and electronic)
l. Data entry of new and temporary registrations and relevant patient information as required
m. Input data into the patients healthcare records as necessary
n. Filing and retrieving paperwork
o. Computer data entry/data allocation and collation; processing and recording information in accordance with practice protocols
p. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
q. Process patient prescriptions as directed.
r. Support the practice administrator with requests for information i.e. SARs, insurance/solicitors letters, DVLA forms, booking of private medicals etc.
s. Summarise/read coding of patients medical records
t. Manage all queries, taking messages as necessary and passing information on in an efficient and timely manner
u. Maintain a clean, tidy, effective working area at all times
v. Monitor and maintain the reception area and notice boards ensuring clean, tidy and free from obstruction
w. Support all clinical staff with general tasks as requested.
Addition to the primary responsibilities, the medical receptionist will be requested to:
a. Support the administrative staff, providing cover during staff absences
b. Opening up/locking-up of the practice premises and maintaining security in accordance with practice protocols.
Person Specification
Experience
Essential
- Please refer to attached Job Description and Person Specification.
Qualifications
Essential
- Please refer to attached Job Description and Person Specification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
GP Practice in Wales
Address
Riverside Medical Practice
Blackwood Road, Pontllanfraith
Blackwood
Caerphilly
NP12 2YU
