Receptionist
- NHS
- Part Time
- Scunthorpe
- 12.31 an hour
Job Description
Job summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
Main duties of the job
Maintaining and monitoring the practice appointment system
Process personal, telephone and online requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signposting patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Manage all queries as necessary in an efficient mannerInput data into the patients healthcare records as necessary
Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Dealing with incoming and outgoing post
Requesting and returning medical records
Support all clinical staff with general tasks as requested
About us
Cambridge Avenue & Messingham Medical Centre has a dedicated team of 5 Partners, 3 Salaried GPs, 3 Nurse Practitioners, 1 Nurse Prescriber, and a well established clinical and admin team.
We are a training practice for GP Registrars and Medical Students from Hull & York Medical School.
Job responsibilities
Due to internal promotion we are looking for up to a admin assistant to join our team.
Working hours will include -
09.00 - 17.00 Monday - Friday.
Working across both our sites, Cambridge Avenue and Messingham.
Hours to be confirmed at interview.
Person Specification
Experience
Essential
- Experience in Healthcare, namely primary care would be an advantage but not essential.
- Experience in all Microsoft Office Programs
- Experience of working in a fast paced environment
- Experience of providing excellent customer service
- Good attention to detail/work on own initiative whilst adhering to policies/procedures
Desirable
- Experience of working in primary care/GP practice.
- Experience of SystmOne Healthcare Primary Care system
- Experience of Reception / front of house
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cambridge Avenue Medical Centre
Address
Cambridge Avenue Medical Centre
Cambridge Avenue
Scunthorpe
DN16 3LG
Employer's website
https://www.cambridgeavenuemedicalcentre.nhs.uk/index.aspx (Opens in a new tab)
