Receptionist
- NHS
- Part Time
- South Kensington
- 11.50 an hour
Job Description
Job summary
As a Receptionist, your focus will be to offer professional, high-quality customer service as the first point of contact within the practice, as well as provide a range of administrative services. This will include answering the telephone, responding to enquiries, redirecting calls, and completing reception-related administration.
Main duties of the job
- Ensure total familiarity with all appointment systems including regular and incidental variations.
- Book appointments and recalls ensuring sufficient information is recorded.
- Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
- Monitor effectiveness of the system and report any problems or variations to the Senior Receptionist
About us
We are a small, friendly practice in Kensington, serving a diverse patient population of approximately 3000 patients.
The team is committed to providing exceptional healthcare, fostering a welcoming and supportive environment. Reception staff consistently demonstrate strong work ethic and collaboration, ensuring timely completion of all tasks.
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Man the front desk and provide excellent customer service to patients and visitors in the practice
Complete patient tasks by arranging follow-up appointments and sorting referrals
Signpost patients to the correct service
Manage the generic practice email and sort queries appropriately
Manage all queries as necessary in an efficient manner
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Complete opening and closing procedures in accordance with the duty rota
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of working as part of a team
- Have good IT skills
- Exceptional interpersonal communication skills and good telephone manner
- Able to work under pressure and remain calm
Desirable
- Experience of administrative duties
- Experience of working in a General Practice
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Qualified to NVQ level 3
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kynance Practice
Address
7 Kynance Place
London
SW7 4QS
