Receptionist/Admin
Job Description
Job summary
Receptionistwanted at Hurley and Riverside Practice
2x 20 hours Receptionists
* Previous applicants need not apply *
The Hurley Group is an NHS organisation that runs a number of GP practices, walk in and urgent care centres across London. We have been providing patient-centred care since 1969, working within some of the UKs most deprived communities.
We are currently looking to recruit to the following position at Hurley Clinic and Riverside Medical Centre, on a permanent contract, to work Monday to Friday
Main duties of the job
Post: 0.5 WTE Receptionist/Admin x2
Hours: 20 hours per week
The successful candidates will demonstrate excellent interpersonal and organisational skills as well as a level of competency in Information Technology. Ideally you must be a team player who is adaptable and can demonstrate good communication skills, motivation, initiative, assertive, and a willingness to learn.
About us
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
- All applications for this post need to be made online
- Please note that our vacancies may close before the advertised closing date if sufficient suitable applicants are received.
- All shortlisted applicants will be contacted by via email. If you have not been contacted within 4 weeks of the closing date you should assume that you have not been shortlisted.
- Please ensure that you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
Job responsibilities
GP Practice Receptionist
LINE MANAGER/ SUPERVISOR
Reception Manager
LOCATION JOB PURPOSE:
It is the role of the Receptionist to assist the patients in the easiest possible way to see a clinician. To facilitate this the receptionist will ensure that :
I. Patient enquiries are handled courteously, efficiently and with empathy.
II. Filing, record keeping, and the distribution of documents are undertaken efficiently and promptly.
III. Administration tasks are undertaken with due care and attention to details.
MAIN DUTIES RESPONSIBILITIES PERSON SPECIFICATION LEVEL
Reception duties
Assists in the Opening and closes premises punctually as required.
Checks in and directs patients appropriately.
Takes and records accurate messages and passes on to relevant people.
Keeps the appointment book up to date and operates the appointment system as directed.
Arranges repeat prescriptions.
Aids special needs patients.
Liaise with outside organisations.
Arrange ambulance transport to hospitals
Arrange interpreters, as required
Direct patients wishing to make a complaint to the appropriate practice procedure.
Collects specimens from patients, stores correctly and prepares specimens for daily collection
Dealing with telephone queries
Assist on the Centre Reception as required Admin duties
Opens, distributes and posts mail.
Arranges non-routine appointments (secondary care)
Register new patients.
Return records to the Health Authority.
Prepare records for deductions
Maintain age/sex and patient registers and disease index.
Scans work flow and distribute information to team
Actions Lab Link results
Complete the relevant claim forms.
Participate in any project or audit that the practice may do from time to time. General duties
Prepares and tidies consulting rooms, including stocking up with stationery and equipment.
Ensure posters and leaflet displays are tidy and in date
Watches for and reports to the Health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy
Person Specification
Experience
Essential
- Person Specification Receptionist
- CRITERIADESCRIPTORESSENTIALDESIRABLE
- 1.Skill/Qualification/Experience Level GCSE or NVQ Level 2 or equivalent experience.
- Computer literate, including MS word, excel, PowerPoint and Outlook
- 2.Scope to ActAbility to follow practice polices and procedures and ensure that patient paperwork is accurate and prepared in a timely manor to facilitate the smooth running of the practice and delivery of high quality patient care
- 3.Staff Management Provide information and advice to patients and support colleagues who need help with practice based tasks in line with established polices and procedures
- 4.Budgetary ResponsibilitySupport practice performance by monitoring stock levels and informing line manger when need to order more stock/ items are reaching their end of use date.
- 5.Organisational Skills Experience of providing support to patients and work colleagues
- 6.Knowledge/Capability
- Ability to work on own initiative and as part of a team to ensure the smooth running of the reception area HR in line with established polices and procedures
- 7.Role Complexity Experience of working a with patients and multi-disciplinary staff , ideally within a health care setting
- 8.Service Development/
- Implementation Ability to follow set work programmes to support practice performance e.g. run searches and recall programmes to meet public health targets
- 9. Communication/Influencing Experience of managing communication with the public and work colleagues and ability to communicate appropriately at all times ,both verbally and in written communications
- 10.Decision Making Ability to meet daily deadlines and prioritise conflicting workload demands to meet patient needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hurley Group
Address
Kennington Lane
London
SE11 4HJ
