Receptionist/Administration Officer

Job summary

0.8wte - 30 hours (FRIDAY MORNING WORKING ESSENTIAL).

Ideal working pattern would be 8am-5am over 3days and 8.15-12.45pm on a Friday.

An exciting opportunity has arisen to join the expanding, innovative administration team for the IPASS (Integrated Pain and Spinal Service), BLIS (Berkshire Long Covid Service) & MSK CSS (Musculoskeletal Community Specialist Services). The post is on a permanent band 3 contract, based at our Adlam Villas clinic (Newbury). We are looking for someone with a warm personality, who is approachable, compassionate, and empathetic, with great team and people skills to join our team.

The role of an IPASS/BLIS & MSK CSS Receptionist / Administrator is one which gives continuous support to the clinical staff and patients. Good, effective teamwork and the ability to work collaboratively is a vital part of what encompasses these community services.

The team of administration officers are led and supported by an Administration Manager and Administration Lead Officers. The team is headed by Service Managers and includes the following healthcare professionals: Advanced Physiotherapy Practitioners, Clinical / Counselling Psychologists, Medical Consultants and Occupational Therapists.

Main duties of the job

• To be responsible to manning reception and welcoming patients and visitors on site.

• To take shared responsibility for opening / closing and securing the building.

• To use electronic patient booking systems, including E-Referrals and RIO to help facilitate an efficient referral and booking process

• To use TPRO, our electronic system used for clinic letter processes

• To be an accessible and central point of contact for service users, including patients and GP's

• Take responsibility for assigned caseload / task management

• Demonstrate clear and concise methods of communication as you will be dealing with a variety of referral and patient related queries.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites