Receptionist/Administrator
- NHS
- Part Time
- Camden Town
- Negotiable
Job Description
Job summary
GP Practice in North London looking to recruit an experienced Receptionist/Administrator to join the team: 1 year experience (essential)
Benefits:
Employee discount
Career progression opportunitys offered
Internal / External training opportunitys
NHS Pension
Main duties of the job
Main duties:
*To direct incoming patient calls and confirm appointments with the relevant practitioner
*Be able to book/cancel patient appointments, input patient data on the system, general administration duties
*You will also be responsible for recalling patients back to practice when required, chasing results from hospitals
*Be able to do E-referrals
*Be able to Register Patients
*Be able to do Repeat prescriptions
*Be flexible, reliable and professional
*You must be able to cope with difficult patients in an efficient manner while still maintaining a high level of professionalism
*Make sure Incoming post is opened, date stamped and distributed appropriately and ensuring outgoing post is sent daily
*Be able to arrange transport for patients, including emergency transport arrangements
*Strong IT skills including Word and Excel EMIS-WEB
*Be aware of external organisations and their relationship with the practice e.g. Camden Federation Hub
*Be happy to undergo a DBS check or have a DBS certificate dated within a year
*To undertake any other duties which may reasonably be delegated by the Partners and the Practice Manager This job description is intended as a guide to the main duties of the post and may be subject to change in relation to the development of the service. Any changes made will be in consultation with the post holder.
About us
We are currently holding a Good CQC rating in our Primrose Hill Surgery. Due to increased patient demand, we are looking for an enthusiastic Administrative Receptionist to join our friendly team.
This position combines both Medical Receptionist and Administrator duties and will require you to work independently and as part of a team.
We use the EMIS clinical system, as well as EConsult, AccuRx and Docman
Job responsibilities
Mon - Fri 14:00 till 18.30
Administration:
To work in a manner conforming with written Protocols
To have a good understanding of the practice procedures
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Registration of new patients
Input of data into patients records
Face to Face meeting and greeting of patients
Providing a good standard of patient service in person and over the phone
Triage Patients appropriately
Process appointment requests for today/future appointments from patients by telephone and in person
To open post and to deliver any private and confidential post to the practice manager
To replenish clinicians rooms on a daily basis
To monitor stock quantity on a monthly basis
To monitor the expiration of any stock
To take logs of essential appliances in accordance with the schedule
Other Tasks:
Any other tasks allocated by managers
Person specification:
Education: GCSE English or equivalent essential
Experience with/or qualification in IT- desirable/Experience
Working in a customer-facing role
Previous experience of working with others as a team
Experience with EMIS is essential.
Skills:
Good IT skills
Good organisation skills
Good communication skills
To be able to work independently and in a team
Person Specification
Experience
Desirable
- Experience working within a GP practice essential
- EMIS knowledge essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primrose Hill Surgery
Address
99 Regents Park Road
London
NW1 8UR
