Receptionist/Administrator
Job Description
Job summary
The Children, Young People and Family Health Services Directorate, has a number of exciting opportunities for motivated and enthusiastic individuals to join us to support reception / administration duties. We have the following roles available:
37.5 Hours - Reception/Administrator26.25 Hours - Receptionist/Administrator
The successful applicants should have a proactive and friendly attitude and be able to demonstrate administrative / receptionist experience and be able to meet the main duties of the role. Excellent customer service skills and experience are essential for these roles.
It's important that you are an excellent communicator with experience of working in a busy environment. Applicants will be expected to be organised and efficient and have the abilityto prioritise requests and to deal with conflicting demands. A high level of attention to detailsupported by relevant ICT skills is essential and proven skills and experience of providingprevious administrative / reception support to large teams.
If this sounds like you and you want to join us in delivery high quality services to children and
Main duties of the job
To provide a comprehensive reception, clerical and administration support service toidentified services within the Children, Young People and Family Health Servicesdirectorate. This will include dealing with queries from service users, inputting andupdating data relating to Children, young people and families (CYP&F) and workingwith clinicians and partners for effective service delivery.
The post holder will be the initial point of contact for both staff and the generalpublic, ensuring the security and safety of the service's reception areas. The postholder will be responsible for welcoming clients and visitors to the service which willinclude booking them in on the electronic patient record system.
The post holder will also be an integral member of the administration team,supporting the manager and the administrative function as required.
The post holder will project a professional image of the business through demonstrating excellent customer care in all activities and will also provide support to a variety of members of staff (both clinical and non-clinical) working within the base.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Other
Essential
- Ability to travel to a different site in a timely manner
Personal Qualities
Essential
- Friendly, Courteous and approachable
- Confident and self-motivated
- Methodical and reliable
Special Knowledge
Essential
- Knowledge of the Health Board's Values and Behaviours
Skills
Essential
- Good communication skills both verbal or written
- Ability to work within a team
- Ability to work within a busy environment
- Understanding and awareness of confidentiality
- Confident with I.T. packages
Experience
Essential
- Previous office/reception experience
- Experience of working in a patient or public environment
- Experience of I.T. Packages
- Experience of working within a team
Desirable
- Previous NHS experience
- Experience of using Electronic Patient Record Systems ie PARIS , CYPrIS, Oracle, PMS etc
Qualifications
Essential
- Educated to GCSE Level
Desirable
- I.T. Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cardiff and Vale University Health Board
Address
St David's Children Centre, St David's Hospital
Cowbridge Road East
Cardiff
CF11 9XB
