Receptionist/Administrator
Job Description
Job summary
Join our dedicated team at the heart of healthcare! We're seeking a skilled Administrator to support our NHS General Practice. As an integral part of our patient-focused environment, you'll play a pivotal role in ensuring seamless operations and exceptional care delivery. If you're organized, compassionate, and ready to make a difference, apply now to be a vital member of our healthcare family!
Embark on a rewarding journey with us! As Europe's largest employer in healthcare, our NHS General Practice offers an unparalleled opportunity for personal and professional growth. Join our dynamic team as an Administrator and unlock a wealth of opportunities to develop your skills while contributing to the well-being of our community. Apply today to be part of a legacy of excellence in healthcare!
Main duties of the job
Scheduling Appointments: Booking and managing patient appointments, ensuring the schedule runs smoothly.
Patient Registration: Handling new patient registrations and updating existing patient records.
Managing Patient Records: Maintaining and organizing patient records, ensuring confidentiality and accuracy.
Handling Phone Calls: Answering phone calls, taking messages, and directing calls to the appropriate staff members.
Welcoming Patients: Greeting and assisting patients when they arrive at the practice, providing necessary forms or information.
Dealing with Enquiries: Responding to patient inquiries about services, prescriptions, and general information about the practice.
Processing Prescriptions: Issuing and processing prescription requests in accordance with established protocols.
Handling Payments: Managing billing and processing payments for services rendered.
Supporting Administrative Tasks: Assisting with general administrative tasks such as filing, data entry, and maintaining office supplies.
Coordinating Referrals: Organizing patient referrals to specialists or other healthcare providers.
Maintaining Cleanliness and Safety: Ensuring the reception area and waiting room are clean and tidy.
Adhering to Protocols and Regulations: Following NHS and practice-specific protocols, including data protection and patient confidentiality.
Providing Excellent Customer Service: Offering a friendly and helpful demeanor to patients, ensuring they feel comfortable and supported.
About us
Fitzrovia Medical Centre is a vibrant and dynamic General Practice within the heart of Central London. The atmosphere is characterized by a strong sense of teamwork, compassion, and a dedication to providing high-quality patient care.
The work ethic here is exemplary, with a focus on continuous learning and professional development. The team is committed to staying updated with the latest medical and technological advancements to deliver the best possible care to patients. Collaboration and open communication are key values, ensuring that everyone works together seamlessly to meet the diverse healthcare needs of our community.
Job responsibilities
Role Overview: As an NHS GP Receptionist/Administrator, you will play a crucial role in the smooth operation of a General Practice (GP) clinic within the National Health Service (NHS) . Your primary responsibility will be to provide efficient administrative support and excellent customer service to patients and healthcare professionals.
Key Responsibilities:
Patient Reception and Triage:
- Greet and welcome patients in a professional and friendly manner.
- Register new patients, update existing records, and verify personal information.
- Conduct initial assessments and prioritise patient appointments based on urgency.
Appointment Scheduling:
- Coordinate patient appointments, ensuring appropriate allocation of time slots and healthcare providers.
- Utilize electronic scheduling systems to manage appointments and maintain an organized schedule.
Communication and Information Management:
- Answer phone calls, respond to inquiries, and provide information on clinic services and procedures.
- Liaise with healthcare professionals, hospitals, and external agencies to facilitate referrals and coordinate patient care.
Record Keeping and Data Entry:
- Maintain accurate electronic and paper-based patient records, ensuring compliance with data protection regulations.
- Process paperwork related to patient registration, medical history updates, and prescription requests.
Billing and Administrative Support:
- Assist with processing invoices, billing patients, and handling financial transactions.
- Provide general administrative support, including filing, photocopying, and managing correspondence.
Medical Supplies and Inventory Management:
- Monitor and order office supplies, medical supplies, and equipment as needed.
- Ensure that inventory levels are maintained and equipment is in working order.
Patient Advocacy and Support:
- Act as a liaison between patients and healthcare professionals, addressing queries, concerns, and providing guidance on administrative matters.
Adherence to Policies and Regulations:
- Follow NHS guidelines, policies, and procedures related to confidentiality, security, and healthcare compliance.
Person Specification
Qualifications
Essential
- Qualifications and Skills:
- Excellent communication skills, both verbal and written.
- Strong organisational skills with an attention to detail.
- Proficient in using computer systems and office software, including electronic health records (EHR) systems.
- Ability to multitask in a fast-paced environment.
- Knowledge of medical terminology and basic understanding of healthcare processes is a plus.
Desirable
- Previous experience in healthcare administration or receptionist roles is advantageous.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Fitzrovia Medical Centre
Address
Fitzrovia Medical Centre
31 Fitzroy Square
London
W1T 6EU
Employer's website
https://www.fitzroviamedicalcentre.co.uk/ (Opens in a new tab)
