Receptionist/administrator
- NHS
- Part Time
- Wallington
- 11.44 an hour
Job Description
Job summary
We require a reliable, organised, motivated individual, to join our friendly and dedicated reception & admin team. Candidates must have excellent communication skills both face to face and over the telephone; be computer literate and able to work under pressure.
You should also have the ability to multi-task in a busy environment. Previous experience of working in General Practice would be an advantage but is not essential, as the right candidate will receive appropriate training. The Practice uses EMIS web as their clinical system and uses ACCRUX to receive Website requests online from patients.
Main duties of the job
Main Responsibilities
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
- Previous knowledge of EMIS and Docman 10 systems preferable but training will be given
About us
We are a medium sized Practice that has recently relocated to a new purpose built building. We have two GP Partners, Health Care Assistant and Practice Nurse. Since our move we have been growing rapidly and therefore have the need for a new member of our receptionist team.
The practice provides a good working environment, friendly staff and good training and development opportunities.
Job responsibilities
Duties and responsibilities:
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Processing electronic discharge letters
Processing Work Flow items on EMIS
Dealing with incoming emails
Sending out emails
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Actively reporting health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Person Specification
Qualifications
Essential
- GCSE Maths and English Grade C or above, or equivalent
Experience
Essential
- Experience working in front line, customer facing position or role with transferable skills.
- Good team working skills and experience.
- Ability to work in a busy environment and to prioritise and work to tight deadlines.
- Good time management skills.
- Flexible to work additional shifts as required sometimes at short notice.
- Excellent communication skills.
- Experience of working to set guidelines, protocols and procedures Good team working skills and experience
Desirable
- Experience of working in the NHS/general practice.
- Experience of using EMIS web clinical system.
- Experience of using Docman.
- Have a good working knowledge of Microsoft Office Application.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Hackbridge Medical Centre
Address
8 Spinning Wheel Way
Wallington
Surrey
SM6 7DS
Employer's website
https://www.hackbridgemedicalcentre.co.uk/ (Opens in a new tab)
