Receptionist/Telephonist
- NHS
- Full Time
- Chichester
- 23615.00 a year
Job Description
Job summary
Would you like to make a difference and use your people skills to support the provision of mental health services in the community?
We are looking for a friendly, enthusiastic and self-motivated individual to join our busy Assessment & Treatment Service, based at Chapel Street Clinic, Chichester. As well as Chichester, our services cover care in the community for Bognor, Midhurst and the surrounding areas. There is a requirement for occasional cross-cover of our reception at the Bedale Centre in Bognor Regis.
The post holder will provide front of house services in the form of reception duties, which will alternate on a weekly basis with switchboard duties. There is also a requirement to support the wider admin team with general administrative duties, ensuring plenty of variety. Effective communication skills and a commitment to caring for patients in the community are required for this rewarding role.
Main duties of the job
The role supports service users and a multi-disciplinary team with telephonist and reception duties including:
- Answering and transferring telephone calls.
- Taking comprehensive messages and relaying them verbally where necessary.
- Typing emailed messages to professionals.
- Updating patients' notes where appropriate.
- Welcoming patients, visitors and carers to sites.
- Opening and directing incoming post.
- Booking rooms for outpatient appointments and meetings.
- Preparing and typing clinic sheets and weekly staff rotas.
- Uploading documents to our patient information system.
- Photocopying and collating.
- Occasional cross-cover of our reception at the Bedale Centre in Bognor Regis.
Ideally you will have:
A good standard of secondary education.
Experience of working with the public in a patient facing or customer service role.
Experience of working in a team.
Experience with Outlook, Word and preferably with patient/customer IT administration systems.
Excellent and accurate keyboard skills.
An eye for detail.
An ability to multi-task and remain calm under pressure.
About us
We are a busy, friendly and caring administration team, based at Chapel Street Clinic in the heart of Chichester's city centre. We provide secretarial and administrative support to a variety of clinical staff across the patch. The administration team consists of telephonists, receptionists, secretaries and senior administrative staff.
As part of our commitment to quality and professionalism, the Trust ensures that all new staff undertake a thorough induction programme. Additional training will be provided at local level and full support is always available as part of ongoing growth and development.
As a mental health trust, we place a large focus on the wellbeing of our staff and ensure our reward packages reflect the important work you do.
As well as knowing you are making a valuable contribution in supporting the care of service users in the community, you can expect to receive:
Generous holiday entitlement, starting at 27 days + bank holidays per annum.
Car parking reimbursement.
NHS pension.
Access to a host of discount schemes (e.g. gyms, shopping, restaurants and cars).
Access to numerous wellbeing and support programmes.
Excellent supervision programmes, with ongoing opportunities for training and development.
The opportunity to grow professionally in the Trust.
Job responsibilities
You will require excellent interpersonal skills for effective communication with service users and the multi-disciplinary team, which consists of psychiatrists, nurses, psychologists, managers, mental health practitioners and support workers.
A background within healthcare services would be an advantage, but other reception or customer facing experience will be considered.
This is a full time role, 37.5 hours per week, Monday to Friday, 9am to 5pm.
Please read Job Description and Person Specification attached for more details.
For any questions, please contact Nina McLagan, Admin Team Lead (see contact details below).
To protect the health and safety of our staff/workers, patients, and those attending our sites, we encourage our workforce to get fully vaccinated against COVID.
Person Specification
Qualifications
Essential
- NVQ2 or equivalent / good standard of secondary education; GCSE at Grade C or above
- PC skills and knowledge of Microsoft Office software
Knowledge/Experience
Essential
- Previous reception and switchboard experience
- Experience of working with the public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sussex Partnership NHS Foundation Trust
Address
Chapel Street Clinic
Chapel Street
Chichester
PO19 1BX
