Referral and Bookings Administrator
- NHS
- Full Time
- Loughborough
- Negotiable
Job Description
Job summary
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.
Main duties of the job
The Role CHEC are seeking an enthusiastic and motivated Referral and Bookings Administrator to join the team in Loughborough. As a Referral and Bookings Administrator, you will complete administrative tasks set by Referral and Bookings Manager and pro-actively complete duties to keep the service efficient ensuring no patient breaches.
About us
About CHEC CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.
Job responsibilities
We are looking for someone who can: Provide comprehensive administrative support to healthcare professionals, managers, and staff members. To receive and process electronic referrals on SystemOne received through the referral service used for various contracts. To receive and process internal referrals in line with service level agreement criteria. To ensure all patients care containing clear details of the requirements of the next step on their pathway is responded to in tasks. To monitor and book patients from tasks in line with priority order highlighting shortages of capacity to the manager. To confirm the details of any appointments and associated special requirements with the patient using the available technology (letter, e-mail, text). Utilising SystmOne for patient referrals from various contracts. Assist with booking meeting rooms, events, sending invites, taking minutes, distributing relevant documents
Person Specification
Experience
Essential
- Who we are looking for:
- Natural ability to empathise with patients and demonstrate a genuine care
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
- Approachable and friendly manner to welcome our patients into our hospitals and clinics
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
CHEC
Address
18D Fennel Street
Loughborough
LE11 1UQ
Employer's website
https://www.communityhealthservices.co.uk (Opens in a new tab)
