Referral Management Advisor
Job Description
Job summary
An opportunity has arisen to join the Teleheath Services team as a Referral Management Advisor within Mersey Care NHS Foundation Trust.
Telehealth service that supports patients and healthcare professionals to access various community services within the Trust. It is a growing service working across Cheshire and Merseyside
We are a large team inclusive of both clinical and non-clinical staff who are very supportive and have a strong skill mix. We have an excellent training team who will ensure full training is provided. We can also offer hybrid working to successful candidates.
Applicants must be able to work a rota of shifts between the hours of 8am and 8pm Mon-Sun, 365 days a year so flexibility is essential.
All secondment applicants must have approval to apply for this post from their current line manager prior to application.
Main duties of the job
As a Referral Management Advisor your main duty is to support the Teleahealth Team . Telehealth is designed to help manage hospitals from healthcare professionals and to advise them on possible alternatives to admission with community services. With the pressures that hospitals around Merseyside are currently under this is a crucial role to help minimize this pressure.
Working as a Referral Management Advisor is a very rewarding role where you can learn a lot about how Mersey Care's community services and local hospitals operate. This is all supported with Telehealth trainer and systems designed to guide you through a patients journey from being referred to being discharged.
You must be comfortable speaking with senior health professionals and persuasive in offering relevant pathway solutions to Health and Social Care. The successful candidates will have experience of working either within a contact centre environment or have customer care experience at the centre of their working experience.As the service supports access to healthcare and supports the health economy we are looking for individuals who are committed to high quality service delivery, flexibility and team work in a fast-paced busy environment.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job responsibilities
As the service supports access to healthcare and supports the health economy we are looking for individuals who are committed to high quality service delivery, flexibility and team work in a fast-paced busy environment.Applicants must be able to work a rota of shifts between the hours of 8am and 8pm Mon-Sun, 365 days a year so flexibility is essential.
Person Specification
Qualifications
Essential
- GCSE/NVQ2 or equivalent, or equivalent work based experience
- Computer literate
- Base level theoretical knowledge equates to GCSE, A Levels, Level 3 vocational qualifications or equivalent level of knowledge
- Willingness to undertake further training/qualifications
Desirable
- RSA III (or equivalent)
- NVQ 3 Business Admin or equivalent relevant office experience.
- Excellent Audio Typing
- ECDL.
Skills
Essential
- Good keyboard skills
- Interpersonal Skills
- Effective communication and interpersonal skills
- Discretion at all times in and outside the department
- Ability to remain calm in difficult situations
- Flexible approach to work
- Good organisational skills
- Ability to work effectively within teams
- Ability to plan, prioritise and schedule work
- Precise and methodical in working practice and able to work under own initiative
- Ability to work with attention to detail
- Ability to use email
- Ability to maintain and develop efficient office systems
- Ability to priorities own workload
- Good time management
- Change management
Knowledge/Experience
Essential
- Experience of working in a busy office environment
- Previous clerical experience
- Familiar with standard office practice and procedures
- Have an understanding of the implication of the data protection act
- Working knowledge of Microsoft Word Applications and Excel
Desirable
- Previous healthcare clerical experience
- Experience with medical terminology
- Experience in health technology, long-term condition management, and hospital discharge procedures
- Experience of working with health professionals and the general public
- Good Knowledge of clinical systems used in Hospitals and community settings
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
V7 Buildings
Kings Business Park
Knowsley
L34 1PJ
