Operations Administrator
- NHS
- Full Time
- Shirley + Work from Home
- 23500.00 a year
Job Description
Job summary
We're looking to bring on board an organised, enthusiastic, hardworking individual to work with our operations team to deliver innovative and value-adding NHS & Social Care services. The core objective of the Operations Administrator at UBH will be to deliver our patient and client-focused services. The role will require you to work alongside Health & Social Care Professionals, meeting key performance indicators that improve patient outcomes. UBH is incredibly focused on building our brand reputation as a true partner to the NHS. This is an opportunity for you to grow your career and build an incredible business with us.
Main duties of the job
- The post holder will provide administrative and project support to the operations team and the wider team as required by business needs.
- The post holder will be expected to work under their initiative to provide a high standard of administrative support.
- The post holder will be handling sensitive information, which can sometimes be challenging. The role will require the post holder to have excellent skills in confidentiality and communication.
- The job description and person specification outlines the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
- The job description and person specification may be reviewed on an ongoing basis per the changing needs of the Department and the Organisation.
About us
UB Healthcare is an exciting new Healthcare Start-up servicing the NHS and Social Care. UBH delivers outcome-based services, improving patients' lives while creating operational efficiencies for the NHS. Our mission is to improve outcomes, tackle inequalities, and elevate experiences through collaborative partnerships, transparent communication, and cost-effective value-for-money services for our clients.
UBH has an exciting five-year plan to create opportunities and growth for its staff. As a valued team member, you can progress your career with UB Healthcare's promote-from-within strategy while delivering rewarding services for patients and families on behalf of the NHS and Social Care.
Job responsibilities
Post holder will be confident in using computers daily, including competent use of word processing, spreadsheets, databases and e-mail, as well as daily diary management software and the internet.
Set up and administer Dynamic Support Register meetings, including meeting minutes.
To follow up on agreed actions with stakeholders on behalf of the Clinical Reviewer
To develop, establish and maintain efficient electronic filing systems. A consistent system for tracking documents and version control is needed.
Maintain accurate and up-to-date records, liaising with staff in health and social care settings to ensure that information is provided and updated where necessary.
To chase for and collate information to produce regular performance monitoring & finance reports.
To monitor e-mail systems and exercise discretion to ensure that urgent and essential issues are brought to the team's attention. Proactively respond to and/or re-direct other e-mails to relevant managers for action/information where appropriate.
To build effective working relationships and work as part of a small team.
To work in a busy, open-plan office environment. The post holder may also be required to work from home as part of new working methods.
Ability to deal with interruptions and unplanned events as necessary, reprioritising work accordingly when required.
To promptly refer any concerns about adult safeguarding or child protection to an appropriate person.
To support the production of marketing and proportional materials, including assisting with design and formatting.
To ensure that there is a good standard of record-keeping and a clear audit trail for all managed cases
Pay close attention to detail (e.g., proofreading), and ensure that all outgoing and internal material reflects a high standard according to company policies and the NHS identity principles. All material should be accessible, with consideration given to barriers to understanding, such as a first language other than English, learning difficulties, or other impairments, including visual and hearing.
To deal with enquiries from staff in health and social care organisations relating to care and support plans.
To deal with enquiries from patient representatives and carers.
To maintain the highest standards of confidentiality when dealing with information about individuals.
Type reports of a difficult and sensitive nature. Transcribe difficult conversations and type letters.
Coordinate appointments and meetings for Health & Social Care professionals
Collate documents to aid appointments for Health & Social Care Professionals
Pre-populate documentation to aid appointments for Health & Social Care Professionals
To support the team in carrying out audit activity.
To assist as a project worker on defined tasks that involve gathering and collating information and feeding back basic analysis to managers.
To communicate on behalf of the team on various issues relating to the projects.
To build effective working relationships and work effectively as a team.
Make decisions based on areas of responsibility and seek guidance where necessary
To carry out other appropriate delegated duties as required.
Person Specification
Experience
Essential
- Focused, organised, self-driven, highly motivated and results-orientated
- Excellent written and oral presentation skills
- Confident communicator at all levels, both verbal and written
- Good working knowledge of Microsoft Office applications
- Good knowledge and use of social media platforms LinkedIn, Twitter
- 'Can do' attitude, including problem-solving capabilities
- Client-focused with excellent interpersonal skills
- Keen to develop and grow a career
Knowledge
Desirable
- Experience in NHS Continuing Healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
UB Healthcare
Address
Office 7
16 Highlands Road
Solihull
West Midlands
B90 4ND
