Reports Secretary/administrator
Job Description
Job summary
This is an exciting opportunity for an enthusiastic and friendly person with excellent interpersonal skills to act as the reports Secretary/Administrator. We are looking for a reliable self motivated person who has the ability to be flexible and adaptable the changing needs of the service.
Ideally you will be an experienced administrator who is able to provide a comprehensive administration service to the practice. We are currently looking for 30 hours Monday - Friday.
Previous primary care experience is desirable but not essential as full training will be given. If you have a willingness to learn, strong organisational and communication skills, are efficient, accurate and enjoy a challenge then this is the role for you.
Main duties of the job
The following are the core responsibilities of the reports secretary/administrator. There may be, on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Producing insurance reports and associated documentation as required
Liaising with external agencies such as Police, Bristol City council, local schools ensuring requests are processed efficiently with the relevant consent from patients.
Manage all enquiries in an effective manner
Read code data on Emis
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Manage all administrative queries as necessary
Maintain a clean, tidy, effective working area always
Support all clinical staff with general administrative tasks as requested
Adhere to practice policy in respect of preserving patient confidentiality at all times
This is not an exhaustive list of duties but is intended as a guide.
About us
Our Clinical team comprises of 4 Partners, 1 Salaried, 3 Nurses, 1 HCA, Part time Pharmacist, Part time Physiotherapist, Full time Paramedic
We believe small is beautiful and feel we have made a success of the small practice where continuity of care, flexibility, team working, and compassion enable great patient care and an excellent clinical experience.
Job responsibilities
The following are the core responsibilities of the reports secretary/administrator. There may be, on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Producing insurance reports and associated documentation as required
Liaising with external agencies such as Police, Bristol City council, local schools ensuring requests are processed efficiently with the relevant consent from patients.
This is not an exhaustive list of duties but is intended as a guide.
See attached Job description for further details
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
Experience
Essential
- Customer Service experience or working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a health care setting as a medical secretary
Skills & Abilities
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
Desirable
- Medical Terminology
Employer details
Employer name
Hillview Family Practice
Address
Hareclive Road
Bristol
BS13 0JP
Employer's website
https://www.hillviewfamilypractice.nhs.uk/ (Opens in a new tab)
