Salaried GP - Triage
- NHS
- Part Time
- Chichester
- 274.26 a session
Job Description
Job summary
The post holder will support the GP Partners and Managing Partner in managing a busy and varied clinical caseload across The Croft Practice and Meadowcroft. They will ensure the highest standards of patient care, particularly through a structured triage process that facilitates efficient and effective patient management.
This role is hybrid, with a minimum of two sessions on-site per week preferred. The working pattern is negotiable; however, the ideal schedule includes:
- Monday to Thursday: Afternoon session (3.5 hours) dedicated to triage.
- Friday: Full day (two sessions of 3.5 hours each) dedicated to triage.
The post holder will carry out all the duties reasonably expected of an NHS General Practitioner using the standards expected by the GMC and RCGP in line with appropriate national and/or local guidelines.
Main duties of the job
The triaging GP will work closely with the Duty Manager and the Reception Leads to oversee and manage all incoming AccuRx submissions to the Practice. This includes assessing patient needs, handling cases remotely via telephone where appropriate, and allocating face-to-face appointments to themselves or the appropriate clinician.
About us
The Croft Practice cares for a mainly rural population covering an area of some 30 square miles in West Sussex, surrounding the Five Villages. As members of the Primary Health Care Team, we are committed to giving the best possible care and service to our patients. We provide medical services from our two main surgeries in Eastergate and Yapton, together with a branch surgery in Walberton.
We are rated 'Good' by CQC.
It is an exciting time at The Croft Practice as our new Medical Centre is currently being built which will enable us to continue to provide excellent services to our community.
Job responsibilities
Clinical Responsibilities
1. Conduct triage of all incoming AccuRx submissions, determining the most appropriate next steps for each patient.
2. Where clinically appropriate, manage patient cases via telephone consultations, providing timely and effective medical advice.
3. Allocate face-to-face appointments for patients requiring in-person assessment, ensuring they see the most appropriate clinician e.g., Urgent Care Practitioner, Advanced Nurse Prescriber, and Nursing Team.
4. Work in collaboration with the Duty Manager and Reception Leads to streamline triage processes, ensuring timely and efficient patient care.
5. Maintain accurate and comprehensive clinical records of all triage and consultation activities.
6. Prescribe medications in accordance with Practice policy and NHS England Formulary where clinically indicated.
7. Provide health education and lifestyle advice to patients, supporting preventative healthcare measures.
8. Participate in clinical meetings, case reviews, and quality improvement initiatives to enhance service delivery.
9. Respond to medical problems presented by temporary residents.
10. Conduct long-term condition reviews as required, contributing to the management of chronic medical conditions.
11. Ensure compliance with national and local clinical guidelines in all aspects of patient care.
12. Participate in training plans of GP register, medical and nursing students as required.
13. To complete insurance, DSS, DVLA and other reports relating to patients under your care.
14. In general the post holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care and any other duties reasonably required by the Practice.
15. This job description is not exhaustive. We anticipate the role will develop with the suitable candidate and we may amend it as appropriate.
Triage-Specific Responsibilities
1. Act as the first point of clinical contact for patients submitting online consultations, determining urgency and appropriate response.
- Recognise and manage acute conditions, referring patients to emergency services when necessary.
- Identify patients requiring urgent care and facilitate timely intervention.
- Support efficient appointment utilisation by ensuring appropriate patient allocation across the clinical team.
- Use clinical judgement to determine whether further investigation, specialist referral, or alternative treatment pathways are necessary.
- Book follow-ups, and/or assign tasks to Reception to complete.
- Assist in developing and refining triage protocols and best practices to improve patient outcomes.
Maintaining, Monitoring and Updating Computerised Patient Records
1. Contributing to the development of computer based patient records.
2. Contributing to the summarising of patient records and read coding patient data.
3. Ensure clinical database is updated promptly and accurately as required for practice protocols, QOF, Enhanced Services etc.
4. Respond to alerts on patient records.
5. Appropriate use of read codes as agreed within the practice.
6. Participate in the collection and collation of statistics as required.
7. Participate in audits of clinical work and patient satisfaction.
Confidentiality
All employees of the Organisation are required to maintain the confidentiality of
Members of the public and members of staff in accordance with the Practice
policies.
Professional Development
Promote your own continuing professional development.
Ensure professional development requirements for revalidation are met.
Participate in annual appraisal.
Seek out new knowledge of medicines management.
Complete all mandatory training as set out by The Croft Practice.
Maintain CPR and anaphylaxis certification.
Health & Safety
All employees have a statutory duty of care for their own personal safety and that
of others who may be affected by their acts or omissions. Employees are
required to co-operate with management to enable the practice to meet its own
legal duties and to report any hazardous situations or defective equipment.
Things you should know:
Diversity and inclusion are very important to us at The Croft Practice and we value a multitude of diverse talent within the business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.
Person Specification
Values and Behaviours
Essential
- Excellent communication and empathy skills.
- Compassionate and understanding of others.
- A team player, showing reliability and commitment.
- Take a consultative approach to their work, appropriately involving relevant people.
- Be well motivated.
- Ability to work under pressure
- Have a willingness to be involved in QOF and enhanced services.
Qualifications
Essential
- GMC Registered
- A good understanding of GMS contract requirements and operation of QOF and enhanced services.
- Be subject to an enhanced DBS check, the outcome of which must be satisfactory to the Practice.
Experience
Essential
- Ability to work unsupervised.
- Ability to draft cogent, error free letters and reports in a timely manner.
- Familiarity with SystmOne
- Ability to manage pressures of a busy and varied clinical workload.
- Good time management skills, punctual, able to manage and prioritise workload.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
The Croft Practice
Address
Barnham Road
Eastergate
Chichester
West Sussex
PO20 3RP
