Secretarial Assistant - Head and Neck

Job summary

We are looking for an enthusiastic member of staff to join our existing secretarial team within the Head and Neck Department as a Secretarial Assistant.

The ideal candidate will have proven admin experience, be willing to audio type and be able to provide excellent customer care.

We will provide training for our patient records systems and the hospital databases, such as PAS and e-Referral system.

Experience of using Microsoft applications would be advantageous. We would expect the candidate to have proven relevant experience of working in a similar role but training is provided.

If you are a good communicator and can work both independently and as part of team we would like to hear from you.

Main duties of the job

1. To type clinical and non-clinical correspondence and reports in accordance within local targets.
2. To use the relevant IT systems to register patients, transfer medical records, input clinical letters as required.
3. To undertake a variety of office duties, such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department.
4. To comply with the Trust's Patient Access Policy and Standard Operating Procedures.
5. To ensure that all results/reports/ correspondence are filed in the case notes in line with Health Records standards.
6. To enter Referral to Treatment (RTT) pathway events accurately.

• Ensuring all clinic outcomes have been recorded accurately, and complete or amend any that have not.
• Ensuring a Patient Pathway Identifier (PPI) is correctly allocated to any event booked on PAS
• Ensuring that the review status is updated
• Responsible for entering further RTT codes as required:
  • Discharged on receipt of reports
  • Treated after appointment
• Escalate to the Admin Team Leader any anomalies or concerns

1. To ensure Inter Provider Transfers (IPT) are completed and updated.
2. To ensure that e-Referral work lists are actioned daily.
3. To provide cover for the other members of the secretarial and administration team, as required.

About us

The Head and Neck Department consists of Ear, Nose and Throat, Oral and Maxillofacial Surgery, Orthodontics, Restorative Dentistry and Plastic Surgery.

The Head and Neck service is very busy and the secretarial team is key to ensure things run smoothly and efficiently. It is therefore imperative that each member of the team works well under pressure and as a team player but equally as important that they are able to work independently and priorities workload effectively.

One of the main rewards of this role is knowing you have made a difference and enhanced a patient's experience within the department.

For an informal discussion please contact: Rachel Murphy

rachel.murphy13@nhs.net