Senior Administration Supervisor
- NHS
- Part Time
- Port Talbot
- 26928.00 - 29551.00 a year
Job Description
Job summary
An exciting opportunity has arisen for a friendly and experienced individual to join the Administration team within Wales Fertility Institute.
Wales Fertility Institute is a NHS facility, managed by Swansea Bay University Health Board, that offers a full range of assisted reproduction treatments and the highest standard of care for individuals and couples across South and Mid Wales. Our services are primarily based at Neath Port Talbot Hospital, with Andrology services based at Singleton Hospital, Swansea, and the University Hospital of Wales, Cardiff. Our team of highly qualified professionals includes consultants, embryologists, nurses, laboratory, counsellingand administration staff.
We are looking for an enthusiastic and well-motivated individual who has excellent communication, organisational and interpersonal skills, with the ability to work as part of a team and on your own initiative.
The post holder will be required to provide a confidential, high quality secretarial and administration support to the Medical and Senior Management Teams.
This role will also be responsible for the coordination of patient pathways and assisting with the delivery of performance and quality standards within the service.
The successful applicant will be able to demonstrate excellent IT, communication and organisational skills.
Main duties of the job
Providing a high quality secretarial and administrative service to the Medical team and Senior Management Team, which will include diary management, digital dictation, coordination of meetings, collation of case notes for clinical review, recording annual/study/professional leave, dealing with departmental mail and patient admin, such as results, and responding to patient queries.
Assisting the Quality manager with maintaining Quality standards within the service, which will include updating the audit calendar and overseeing document management within the Quality Management System.
Reviewing patient pathways and undertaking validation of performance information that is relevant to the service, for example RTT and FUNB waiting lists, and collating activity reports as directed by the line manager.
Respond to escalated enquiries, which may include dealing with anxious patients and relatives.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job responsibilities
Please see the attached job description and person specification for aN outline of the job requirements. This is available for you bilingually, in English and Welsh.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome
Person Specification
Administration
Essential
- Customer/Patient-facing service experience
- Experience in administration role
- Working knowledge of filing/data systems, including records management
Desirable
- Experience as a medical/support secretary
- Ability to work without direct supervision
Pathway management
Essential
- Experience of typing and dealing with clinical documentation
- Knowledge of RTT or patient pathway management
Desirable
- Knowledge of NHS patient information systems
Communication
Essential
- Communicate effectively when dealing with difficult situations/conversations
Desirable
- Ability to work independently as well as part of a multi-disciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Swansea Bay University Health Board
Address
NEATH PORT TALBOT HOSPITAL
BAGLAN WAY
Port Talbot
SA12 7BX
